Remote Experience Coordinator for Client Success

Socket.dev; Virginia Beach (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote flexibility

Training & team support

Flexible environment

Career growth

Team culture

Job summary

Socket.dev is seeking an organized, self-motivated Experience Coordination Specialist for a fully remote role. You will help coordinate client experiences, manage important details, and ensure a smooth process from start to finish.

You will communicate with clients, schedule and track reservations, confirmations, and itineraries, and maintain accurate records while supporting clients behind the scenes. This role rewards proactive planning and independent work in a collaborative team environment.

Qualifications

• Strong organizational and communication skills.
• Ability to work independently in a remote environment.
• Comfortable learning and using online systems and platforms.
• Detail-oriented with strong time management skills.
• Customer service, administrative, planning, or coordination experience is helpful but not required
• Self-motivated with a professional and dependable work ethic

Responsibilities

• Communicate with clients to understand preferences, requests, and scheduling needs
• Coordinate reservations, confirmations, itineraries, and experience details
• Manage updates, modifications, and follow-up communication in a timely and professional manner
• Maintain accurate records and ensure all documentation is organized and up to date
• Provide ongoing client support throughout the coordination process
• Assist with keeping workflows organized and ensuring smooth day-to-day operations
• Utilize provided systems, tools, and resources to manage tasks efficiently

Skills

Organizational skills

Communication skills

Remote work capability

Time management

Customer service

Job description

Socket.dev is seeking an organized, self-motivated Experience Coordination Specialist for a fully remote role. You will help coordinate client experiences, manage important details, and ensure a smooth process from start to finish.

You will communicate with clients, schedule and track reservations, confirmations, and itineraries, and maintain accurate records while supporting clients behind the scenes. This role rewards proactive planning and independent work in a collaborative team environment.