Remote Vacation Reservations Coordinator

Southern Bridge Group; Columbus (OH); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing professional dev.

Industry resources and booking tech

Mentorship and team support

Skill development opportunities

Repeat/referral client network

Job summary

Southern Bridge Group is seeking motivated Customer Services Coordinators for a fully remote role in the United States. You will assist clients in researching and comparing vacation options, provide courteous service, coordinate reservations, and keep accurate records.

The successful candidate is organized, self-motivated, and comfortable working independently, with strong communication skills and a readiness to train.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Organization

Remote work

Phone & email

Multitasking

Job description

Southern Bridge Group is seeking motivated Customer Services Coordinators for a fully remote role in the United States. You will assist clients in researching and comparing vacation options, provide courteous service, coordinate reservations, and keep accurate records.

The successful candidate is organized, self-motivated, and comfortable working independently, with strong communication skills and a readiness to train.