Remote Vacation Planning Specialist

Hopesglobalgetaways

Clayton (NC)

Remote

USD 21,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Fully remote

Flexible scheduling

Beginner onboarding

No travel experience required

Mentorship and guidance

Professional development

Travel discounts

Job summary

Hopesglobalgetaways is seeking organized, customer-focused individuals to join our fully remote team as Customer Assistance Specialist. You will assist clients with vacation planning by researching options, coordinating requested services, and providing dependable support throughout the process.

This beginner-friendly role offers onboarding and ongoing mentorship, with no prior travel-industry experience required.

Qualifications

Excellent written and verbal communication
Professional and customer-focused approach
Good organization and attention to detail
Comfortable researching and comparing options online
Strong follow-up and time-management skills
Self-motivated and comfortable working independently
Willingness to learn digital tools and supplier platforms
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualified region

Responsibilities

Learn about client preferences, destinations, travel dates, budgets, and special requests.
Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
Help clients compare options and coordinate selected services through approved supplier resources.
Organize reservation details, confirmations, schedules, and itinerary information.
Provide updates, answer routine questions, follow up on pending items, and assist with standard changes.
Maintain accurate client records and continue developing destination and supplier knowledge.