Remote Travel Concierge & Experience Specialist

Hopesglobalgetaways; Oregon; Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Training provided

Travel discounts

Performance-based incentives

Job summary

Hopesglobalgetaways is seeking dependable, customer-focused Customer Experience Specialists to join a fully remote team. You will guide clients through vacation planning, research suitable options, coordinate services, and provide ongoing support from inquiry to preparation.

No prior travel experience is required as training and ongoing resources are provided. This role emphasizes clear communication, organization, and the ability to work independently with flexible scheduling and

Qualifications

• Strong written and verbal communication skills.
• Friendly, professional, and customer-centered approach.
• Good organization and attention to detail.
• Comfortable researching and comparing information online.
• Strong follow-up and time-management abilities.
• Ability to handle multiple client requests and priorities.
• Resourceful and able to work through routine issues.
• Self-motivated and comfortable working independently.
• Willingness to learn booking platforms, supplier systems, and digital tools.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying region.

Responsibilities

• Speak with clients to understand their vacation goals, dates, budget, interests and special requests.
• Research resorts, hotels, cruises, transportation, tours, and package options based on needs.
• Help clients review options and provide information to support informed decisions.
• Coordinate services using approved supplier platforms and resources.
• Keep booking information, confirmations, schedules, and planning details organized.
• Provide timely updates and follow up on pending questions or required information.
• Assist with routine reservation changes and service-related requests.
• Maintain accurate client records and expand knowledge of destinations and supplier offerings.

Skills

Communication skills

Organizational skills

Research abilities

Independent work

Customer service

Time management

Job description

Hopesglobalgetaways is seeking dependable, customer-focused Customer Experience Specialists to join a fully remote team. You will guide clients through vacation planning, research suitable options, coordinate services, and provide ongoing support from inquiry to preparation.

No prior travel experience is required as training and ongoing resources are provided. This role emphasizes clear communication, organization, and the ability to work independently with flexible scheduling and