Remote Vacation Planner & Travel Concierge

Departuretravels; Buffalo (NY); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Remote Customer Service Vacation Planner to guide clients through every stage of travel planning and to coordinate bookings from a remote location in the United States. The role emphasizes proactive communication, organization, and a client-centered approach to delivering memorable travel experiences.

Ideal candidates will be comfortable with flexible hours, travel knowledge, and collaborating with a remote team to support clients from inquiry to post-trip follow-up.

Qualifications

• No formal qualifications listed in the posting.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages professionally.
• Support clients with travel modifications, cancellations, and updates.
• Maintain positive relationships through empathy, patience and efficiency.
• Deliver exceptional customer service while creating a stress-free experience for travelers.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Maintain organized client records and communication.
• Ensure accuracy and attention to detail with travel information and scheduling.
• Gather post-trip feedback to help improve the client experience.
• Stay informed on travel trends, destinations, and industry tools.
• Learn and adapt to new systems, technology, and agency resources.
• Collaborate with team members in a supportive remote environment.
• Be flexible with evening availability when needed to support clients.

Job description

Departure Travel is seeking a Remote Customer Service Vacation Planner to guide clients through every stage of travel planning and to coordinate bookings from a remote location in the United States. The role emphasizes proactive communication, organization, and a client-centered approach to delivering memorable travel experiences.

Ideal candidates will be comfortable with flexible hours, travel knowledge, and collaborating with a remote team to support clients from inquiry to post-trip follow-up.