VA Intake Specialist

Parmele Disability Advocates; Joplin (MO); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Job summary

Parmele Disability Advocates is seeking a VA Intake Specialist to be the first point of contact for veterans pursuing VA disability benefits. The role includes compassionate support, guiding conversations, and coordinating next steps in a professional legal environment.

Initially in-office training is provided, followed by a transition to remote work with company equipment after training completion. The position emphasizes strong client communication and timely outreach to eligible veterans.

Qualifications

• No prior Social Security or VA disability experience required; paid training provided.
• In-office training followed by remote work schedule.
• Ability to meet onboarding and outreach goals within established timelines.

Responsibilities

• Handle inbound calls from veterans seeking representation before the VA.
• Make outbound calls to veterans expressing interest in legal assistance.
• Clearly present Parmele's legal services to prospective clients.
• Achieve client onboarding and outreach goals within established timelines.
• Address client questions with empathy, professionalism, and clarity.
• Schedule appointments and maintain consistent follow-up for a seamless client experience.

Skills

Phone communication

Active listening

Empathy

Microsoft Office

CRM software

Phone-based customer service

Tools

CRM software

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance

Location: (Hybrid/Remote)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time

Start Your Career with Purpose

At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a VA Intake Specialist, you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives.

No prior Social Security or VA disability experience is required. We provide paid training, ongoing support, and opportunities for career growth.

This position begins with required in-office training. After successfully completing training, employees transition to a remote work schedule. Company equipment is provided upon completion of training.

What You'll Do

As a VA Intake Specialist , you'll create a positive experience for veterans seeking representation for their VA disability benefits through professional communication, active listening, and thoughtful problem-solving.

Key Responsibilities:

• Receive inbound calls from veterans seeking to obtain Parmele Disability Advocates' representation before the Veterans Administration.
• Make outbound calls and follow up with veterans who have expressed interest in legal assistance from Parmele Disability Advocates.
• Clearly present and explain Parmele's legal services to prospective clients.
• Achieve client onboarding and outreach goals within established timelines.
• Address client questions and concerns with empathy, professionalism, and clarity.
• Schedule appointments and maintain consistent follow-up to ensure a seamless client experience.

Qualifications:

• Confident, compassionate phone presence with the ability to build trust quickly.
• Skilled in guiding conversations and maintaining appropriate pacing.
• Consistency in treating each call with care, attention, and professionalism regardless of the time of day.
• Proficient in Microsoft Office and comfortable working with client database systems.
• Prior experience in phone-based customer service or sales is preferred, but not required.
• Ability to learn quickly, ask questions without hesitation, and apply new skills.
• Strong rapport-building skills and the ability to foster meaningful connections over the phone.
• Well-developed organizational skills with the ability to able to multitask and consistently meet deadlines.
• Detail-orientation with excellent verbal and written communication skills.
• Strong desire to make a positive impact in veterans' lives while working in a professional and supportive legal environment.

Why Join Parmele Disability Advocates?

• Make a meaningful difference by helping individuals access life-changing benefits.
• Receive paid training and ongoing professional development.
• Enjoy clear opportunities for advancement within a growing organization.
• Work in a supportive, collaborative team environment.
• Join an established company with a strong reputation for client advocacy.

About Parmele Disability Advocates

With more than 150 years of combined disability advocacy experience, Parmele Disability Advocates' staff and attorneys have helped over 61,000 individuals secure the benefits they need. What began as a two-person operation has grown into a team of more than 150 professionals aligned with the mission of serving clients across multiple states.

Flexible work from home options available.