Remote UX Researcher for Health Insurance

Hard Problems

United States

Remote

USD 81,000 - 130,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Annual Incentive Bonus

401(k) with employer match

Paid Time Off

Health benefits and wellness programs

Job summary

Blue Cross NC is seeking a UX Researcher to build deep understanding of users and inform experiences for health insurance members, providers, and employers. This remote-flex role is open to approved US states and collaborates with designers, product managers, and business teams.

The ideal candidate has 3+ years in UX research, experience with multiple research methods, and comfort working in an Agile/SCRUM environment.

Qualifications

Plan and conduct user research studies using both quantitative and qualitative methods to understand user behaviors, motivations, and trends.
Analyze research data to produce actionable insights and identify connections across projects.
Map user journeys and systems, and create UX personas or archetypes to better understand target users.
Present research findings to senior leadership, product teams, and other key stakeholders to shape design and strategic decisions.
Coordinate research sessions, including participant recruitment and session scheduling.
Document and communicate research findings in the research repository for team members and internal partners.

Responsibilities

Plan and conduct user research studies using both quantitative and qualitative methods to understand user behaviors, motivations, and trends.
Analyze research data to produce actionable insights and identify connections across projects.
Map user journeys and systems, and create UX personas or archetypes to better understand target users.
Present research findings to senior leadership, product teams, and other key stakeholders to shape design and strategic decisions.
Support product designers in running their own research studies and ensure they follow best practices.
Coordinate research sessions, including participant recruitment and session scheduling.
Document and communicate research findings in the research repository for team members and internal partners.
Evaluate websites and digital services through heuristic evaluation, including competitor products, to continuously improve user experience.
Advocate for inclusive design practices and ensure accessible services that work for all users.
Work with agile teams to provide estimates of timing and level of effort for research activities.