Health UX Researcher: Drive User-Centered Solutions

Blue Cross NC; United States; Remote; USD 81,000 - 130,000; Full time

Job summary

Blue Cross NC is seeking a UX Researcher to deepen our understanding of members, providers, agents, and employer groups, shaping better health insurance experiences across touchpoints. You will plan and conduct mixed-methods studies, partner with product teams and designers, create personas, map journeys, and present insights to senior leadership to guide design and strategy.

Ideal candidates bring 3+ years in UX research or 5+ years if no degree, strong collaboration skills, and a pragmatic,

Qualifications

• Bachelor's degree or equivalent work experience in HCI, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related field.
• Experience with a wide variety of research methodologies.
• Proficient with testing tools like UserZoom / UserTesting / Maze experience is a plus.
• Ability to work in fast-paced agile / SCRUM environment.
• The ability to analyze findings and data to deliver actionable insights.
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.

Responsibilities

• Plan and conduct user research studies using quantitative and qualitative methods.
• Analyze research data to provide actionable insights and identify connections across projects.
• Map user journeys and create UX personas or archetypes.
• Present research findings to senior leadership and product teams to influence design decisions.
• Coordinate and conduct research sessions, including participant recruitment and scheduling.

Skills

Self-direction

Conducting Research

Support Designers

Insight Finding

Artifact Creation

Research Readouts

Sizing & Estimation

Maintaining Repository

Critique Participation

Coordinating Research

Prioritization

Inclusive Design

Education

Bachelor's degree or equivalent

Tools

UserZoom

UserTesting

Maze

Job description

Blue Cross NC is seeking a UX Researcher to deepen our understanding of members, providers, agents, and employer groups, shaping better health insurance experiences across touchpoints. You will plan and conduct mixed-methods studies, partner with product teams and designers, create personas, map journeys, and present insights to senior leadership to guide design and strategy.

Ideal candidates bring 3+ years in UX research or 5+ years if no degree, strong collaboration skills, and a pragmatic,