UX Researcher

Blue Cross NC; United States; Remote; USD 81,000 - 130,000; Full time

Job summary

Blue Cross NC is seeking a UX Researcher to deepen our understanding of members, providers, agents, and employer groups, shaping better health insurance experiences across touchpoints. You will plan and conduct mixed-methods studies, partner with product teams and designers, create personas, map journeys, and present insights to senior leadership to guide design and strategy.

Ideal candidates bring 3+ years in UX research or 5+ years if no degree, strong collaboration skills, and a pragmatic,

Qualifications

• Bachelor's degree or equivalent work experience in HCI, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related field.
• Experience with a wide variety of research methodologies.
• Proficient with testing tools like UserZoom / UserTesting / Maze experience is a plus.
• Ability to work in fast-paced agile / SCRUM environment.
• The ability to analyze findings and data to deliver actionable insights.
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.

Responsibilities

• Plan and conduct user research studies using quantitative and qualitative methods.
• Analyze research data to provide actionable insights and identify connections across projects.
• Map user journeys and create UX personas or archetypes.
• Present research findings to senior leadership and product teams to influence design decisions.
• Coordinate and conduct research sessions, including participant recruitment and scheduling.

Skills

Self-direction

Conducting Research

Support Designers

Insight Finding

Artifact Creation

Research Readouts

Sizing & Estimation

Maintaining Repository

Critique Participation

Coordinating Research

Prioritization

Inclusive Design

Education

Bachelor's degree or equivalent

Tools

UserZoom

UserTesting

Maze

Job description

Location: United States

Job Description

We are seeking a UX Researcher to help us build a deep understanding of our users and inform great experiences for health insurance members, providers, agents, employer groups, etc.

What You Bring

• Self-direction: Gather information about project requirements and work with other members of the UX research team, UX designers, product managers, and business teams to establish priorities
• Conducting Research: Plan and conduct user research studies, using both quantitative and qualitative methods, to understand user behaviors, motivations, and trends
• Support Designers in Research Efforts: Work with product designers to run some research studies on their own and ensure they're following best practices.
• Insight Finding: Analyze research data to provide actionable insights and identify connections across projects
• Artifact Creation: Map user journeys and systems, and create UX personas or archetypes to help better understand your target users
• Research Readouts: Present research findings to senior leadership, product teams, the UX teams, and other key stakeholders to help shape design and strategic decisions
• Sizing and Estimation: Work with partners and agile teams to provide estimates of timing and level of effort for research
• Maintaining Research Repository: Document and communicate research findings in the research repository for team members and internal partners to access
• Participate in Critique: Participate in business and UI reviews with multi-disciplinary product teams
• Coordinating Research Studies: Coordinate and conduct research sessions, including participant recruitment and session scheduling
• Prioritization of Efforts: Help to prioritize research opportunities in a fast-paced, rapidly changing environment using a "just enough research" mindset
• Expert Heuristic Evaluation: Evaluate and review websites and other digital services from a user's perspective, including those of competitors, to continuously improve the user experience
• Advocate for Inclusive Design: Use your research to champion inclusive digital practices and ensure accessible services that work for all users

What You Bring

• Bachelor's Degree or equivalent work experience in Human-Computer Interaction, Anthropology, Human Factors, Psychology, Cognitive Science, Information Sciences, or related field
• Experience with a wide variety of research methodologies
• Proficient with testing tools like UserZoom / UserTesting / Maze experience is a plus
• Ability to work in fast-paced agile / SCRUM environment
• The ability to analyze findings and data to deliver actionable insights
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.

The Right Candidate Will Be:

• Curious and teachable: Ready to listen and learn. Able to recognize and defuse your own bias.
• Self-directing: As a small team, we aren't interested in micromanaging. You understand how to process intent and then chart a course to deliver value without constant oversight. Should be able to manage multiple projects at once.
• Pragmatic: We have a small team and can't test everything we'd like. Prioritize. Understand what delivers the most business value.
• Humble and down-to-earth: You're not driven by ego, but by the desire to make our experiences and our team successful. You lift people up instead of tearing them down. You never set out to look smarter than everyone or make others feel dumb.
• Able to disagree without being disagreeable: In a research role, you'll need to be able to influence partners to listen to guidance they may not want to hear. But you do that in a way that builds relationships.
• Calm, measured, authoritative: When you talk, people listen. You don't come across as combative or rigid. Instead, you deftly use insights and verbatims to influence partners and projects.

Preferred Skills:

• Experience in researching Enterprise or IT systems a plus
• Experience in health insurance, healthcare, insurance or financial services a plus
• Experience with design systems and frameworks

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$81,068.00 - $129,708.00