Remote UX Research & HCD Analyst

GovCIO; Sacramento (CA); Remote; USD 130,000 - 140,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification.

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Human Centered Design & UX Analyst to support human-centered design across VA Connected Health products. You will work on discover-to-validate phases, eliciting user requirements, developing validated workflows, and resolving usability issues in production and development environments.

Join a growing team with senior HCD practitioners. This fully remote role requires travel within the continental US for onsite research and collaboration with VA stakeholders.

Qualifications

• Foundational understanding of human-centered design and user experience principles.
• Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing.
• Ability to produce and maintain design artifacts such as journey maps, personas, process maps, or wireframes.
• Familiarity with collaboration tools like Mural and accessibility standards (Section 508, WCAG 2.2).
• Strong communication skills for presenting findings to technical and non-technical audiences.

Responsibilities

• Support HCD/HFE studies and assessments using diverse methods.
• Plan, conduct, and analyze user research to translate findings into actionable recommendations.
• Coordinate recruitment and participation for onsite/remote research.
• Develop and maintain HCD artifacts such as journey maps, personas, and wireframes.
• Support field testing, pilot programs, and usability testing activities.
• Monitor app store feedback and report trends and backlog issues.
• Ensure conformance with VA Design System and VA Content Style Guide.

Skills

User research

HCD methodologies

Usability testing

Facilitation

Stakeholder communication

Wireframing

Personas

Journey mapping

WCAG 2.2

Education

Bachelor's degree in HCD/related field

Tools

Figma

Sketch

Adobe Creative Suite

Power BI

Job description

GovCIO is hiring a Human Centered Design & UX Analyst to support human-centered design across VA Connected Health products. You will work on discover-to-validate phases, eliciting user requirements, developing validated workflows, and resolving usability issues in production and development environments.

Join a growing team with senior HCD practitioners. This fully remote role requires travel within the continental US for onsite research and collaboration with VA stakeholders.