Remote UX Research & HCD Analyst

GovCIO; Harrisburg (Dauphin County); Remote; USD 130,000 - 140,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development platform

Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Human Centered Design & UX Analyst to support HCD/HFE across VA VHA Connected Health portfolio. You will elicit user needs, develop validated workflows and wireframes for development teams, and resolve usability issues in products under development and in production, following VA design and accessibility standards.

This growth role operates fully remote within the United States and collaborates with senior practitioners to deliver user-centered health tech solutions across

Qualifications

• Bachelor's degree plus 8+ years in human-centered design, UX, or related field.
• Experience conducting interviews, usability tests, and contextual inquiry.
• Ability to produce journey maps, personas, and process maps.
• Familiarity with collaboration tools like Mural; facilitation skills encouraged.
• Knowledge of Section 508 and WCAG accessibility standards a plus.
• Strong storytelling and communication for technical and non-technical audiences.

Responsibilities

• Support HCD and HFE studies using interviews, focus groups, observations, and usability testing.
• Develop insights from research into actionable recommendations for product teams.
• Coordinate participation of clinical SMEs and Veterans for studies and scheduling.
• Capture consent, maintain interview notes, and manage study artifacts.
• Create journey maps, personas, affinity maps, wireframes, and low-fidelity prototypes.
• Support accessibility conformance and evaluation across product work.
• Assist in field testing, UAT, pilots, and SOP/workflow documentation.
• Monitor app feedback, track issues, and compile weekly/monthly summaries.
• Collaborate with product owners, designers, developers, and VA leads.

Skills

Human-centered design

User research methods

Wireframing & prototyping

Facilitation (Mural)

Accessibility knowledge

Communication skills

Travel willingness

Education

Bachelor's degree

Tools

Mural

Figma

Adobe Creative Suite

Sketch

Power BI

Qualtrics

Job description

GovCIO is seeking a Human Centered Design & UX Analyst to support HCD/HFE across VA VHA Connected Health portfolio. You will elicit user needs, develop validated workflows and wireframes for development teams, and resolve usability issues in products under development and in production, following VA design and accessibility standards.

This growth role operates fully remote within the United States and collaborates with senior practitioners to deliver user-centered health tech solutions across