Remote UX/UI Designer — Veteran-Focused, Human-Centered

GovCIO; City of Albany (NY); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a UX/UI Designer to support a VA digital experiences portfolio. The role executes user-centered design in collaboration with PMs, UI Designers, SMEs, and the UX Lead, aiming to improve usability for Veterans and clinical users.

This fully remote position operates within the United States. The candidate will contribute UI design, high-fidelity prototypes, and validation activities across the product lifecycle, grounded in Human-Centered Design (HCD) and informed by user

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3–6 years of relevant UX, UI, usability, product design, or related commensurate experience.
• Experience supporting usability evaluations, task-based testing, or user-centered product validation.
• Experience collaborating with product managers, designers, and developers.
• Demonstrated understanding and experience creating UI designs and high-fidelity, interactive prototypes using tools such as Figma, or Adobe XD, anchored in Human-Centered Design (HCD) principles and informed by user research.
• Strong written, analytical, facilitation, and communication skills.

Responsibilities

• Support UX/UI execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders.
• Partner with designers and independently create UI designs and high-fidelity prototypes grounded in Human-Centered Design (HCD) principles, ensuring solutions align with veteran/staff needs, clinical workflows, and usability best practices.
• Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives.
• Support and facilitate UAT sessions, including preparation, facilitation, observation, synthesis of findings, and recommendations.
• Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities.
• Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback.
• Identify and elevate usability risks, insights, and opportunities to PMs and the UX Lead.
• Participate in accessibility and usability forums supporting continuous product improvement.
• Contribute to product recommendations that improve user adoption, workflow, and experience quality.

Skills

UX/UI design

Usability testing

Prototyping

Figma

Adobe XD

HCD

Stakeholder comms

Education

Bachelor’s degree or equivalent

Tools

Figma

Adobe XD

Job description

GovCIO is seeking a UX/UI Designer to support a VA digital experiences portfolio. The role executes user-centered design in collaboration with PMs, UI Designers, SMEs, and the UX Lead, aiming to improve usability for Veterans and clinical users.

This fully remote position operates within the United States. The candidate will contribute UI design, high-fidelity prototypes, and validation activities across the product lifecycle, grounded in Human-Centered Design (HCD) and informed by user