Remote Human-Centered UX Analyst & Research Lead

GovCIO; United States; Remote; USD 130,000 - 140,000; Full time

Job summary

GovCIO seeks a Human Centered Design & UX Analyst to advance HCD efforts across VA health tech. You will conduct user research, develop validated workflows, and translate findings into actionable design guidance for VA clinicians and staff.

This role embraces remote work within the United States and requires collaboration with cross-functional teams. The position emphasizes applying VA Design System, 508/WCAG 2.2 accessibility, and user-centered methods across all phases.

Qualifications

• Bachelor's degree with 8+ years in HCD/HFE or commensurate experience.
• Experience supporting qualitative research: interviews, focus groups, usability testing.
• Ability to create and maintain research artifacts: journey maps, personas, wireframes.
• Comfort facilitating sessions using Mural or similar tools; strong communication.
• Familiarity with accessibility requirements (Section 508, WCAG 2.2) and reporting.
• Travel within the continental US for onsite research and events.

Responsibilities

• Supports HCD/HFE studies using interviews, focus groups, observations, and workshops.
• Translates findings into actionable recommendations for design and development teams.
• Plans, coordinates, and analyzes user research; develops validated workflows and wireframes.
• Maintains HCD artifacts: journey maps, personas, affinity maps, information architecture diagrams.
• Supports field testing, user acceptance testing, pilots, and SOP development.

Skills

User research

Facilitation

Accessibility

Communication

UX principles

Teamwork

Travel willingness

Storytelling

Education

Bachelor's degree + 8+ years

Tools

Mural

Figma

Sketch

Qualtrics

Power BI

VA Design System

WCAG 2.2 guidelines

Job description

GovCIO seeks a Human Centered Design & UX Analyst to advance HCD efforts across VA health tech. You will conduct user research, develop validated workflows, and translate findings into actionable design guidance for VA clinicians and staff.

This role embraces remote work within the United States and requires collaboration with cross-functional teams. The position emphasizes applying VA Design System, 508/WCAG 2.2 accessibility, and user-centered methods across all phases.