Remote Human-Centered UX Analyst

GovCIO

Concord (NH)

Remote

USD 130,000 - 140,000

Full time

2 days ago

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Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Human Centered Design & UX Analyst to support HCD and HFE across VA Veterans Health Administration Connected Health products. The role involves eliciting user needs, developing validated workflows, and resolving usability issues from discovery to validation.

You will work with a cross-functional team, apply VA Design System standards, and contribute to research plans, SOPs, and knowledge articles while ensuring accessibility and governance across products.

Qualifications

Bachelor's degree with 8+ years of work experience in human-centered design, HCD, HFE, or related fields.
Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing.
Ability to produce and maintain design artifacts like journey maps, personas, process maps, affinity maps, or wireframes.
Familiarity with Mural or similar collaboration tools and facilitation skills.
Working knowledge of accessibility requirements (Section 508, WCAG) and willingness to deepen knowledge.
Strong written and verbal communication; able to present findings clearly to diverse audiences.
Ability to work in a fast-paced team, manage deliverables to deadlines, and travel within the continental US.
Portfolio or case studies demonstrating research or design work.

Responsibilities

Supports HCD and HFE studies and assessments using interviews, focus groups, observation, and usability testing.
Translates user research findings into actionable design recommendations.
Coordinates recruitment and scheduling for clinical subject matter experts and Veterans.
Develops and maintains HCD artifacts such as journey maps, personas, and wireframes.
Ensures accessibility conformance in research, design, and reporting (Section 508, WCAG).
Prepares meeting materials, research plans, and status reports on timelines.
Collaborates with product owners, designers, developers, and VA leads on roadmaps.
Monitors app feedback and produces weekly/monthly summaries.