Remote UX & CX Researcher for Gaming Platforms

Hard Rock Digital; Atlantic City (NJ); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Flexible vacation

Hybrid/remote work

Global brand

Job summary

Hard Rock Digital is seeking a Mid-Level UX & CX Researcher to join its growing Research and Insights function. You will run qualitative and quantitative studies, translate findings into actionable guidance, and partner with Product, Design, Marketing and the broader team to improve the player experience.

Reporting to the Senior Research Manager, you’ll manage end-to-end research projects, leverage platforms like UserTesting, Qualtrics, SurveyMonkey, Survicate and Power BI, and help scale

Qualifications

• 3-5 years of experience in a UX or CX research role, ideally within digital products, gambling, gaming or a comparable consumer sector, or demonstrable interest in the gambling sector.
• Practical experience working on qualitative and quantitative research, online and in person, using methods such as usability testing, journey mapping, concept and prototype testing, and CX measurement, including NPS and CSAT.
• Hands-on, collaborative and organised researcher, able to learn new tools quickly and use AI-assisted tools responsibly while maintaining research ethics.

Responsibilities

• Translate business questions into actionable UX/CX research plans for Product, Design and Marketing.
• Deliver qualitative and quantitative research end-to-end with scripting, fieldwork, analysis and reporting.
• Organise participant recruitment and conduct usability testing, journey mapping, and prototype testing to identify pain points and improvements.
• Track CX measures (NPS, SUS, CSAT) and contribute to dashboards and summaries with insights.
• Facilitate workshops to align stakeholders on findings and next steps.
• Recruit participants from hard-to-reach segments, including VIP players and state markets.

Skills

Collaboration

Communication

Organizational skills

Tools

UserTesting

Qualtrics

SurveyMonkey

Survicate

Power BI

Job description

Hard Rock Digital is seeking a Mid-Level UX & CX Researcher to join its growing Research and Insights function. You will run qualitative and quantitative studies, translate findings into actionable guidance, and partner with Product, Design, Marketing and the broader team to improve the player experience.

Reporting to the Senior Research Manager, you’ll manage end-to-end research projects, leverage platforms like UserTesting, Qualtrics, SurveyMonkey, Survicate and Power BI, and help scale