Remote Utility Dispatch & Scheduling Specialist

Reconnus; New York (NY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Reconnus is seeking a reliable Dispatcher to join our remote team. This full-time role focuses on coordinating utility service and inspection appointments, handling customer calls, and maintaining accurate records across multiple systems.

The ideal candidate works well independently in a fast-paced environment and communicates clearly via phone and email. The position emphasizes scheduling efficiency, attention to detail, and professionalism while supporting field personnel, contractors, and

Qualifications

• High school diploma or GED required; some college preferred.
• Experience in customer service, call center, scheduling, or dispatch is preferred.
• Proficiency with computers and standard office applications.
• Strong verbal and written communication skills with attention to detail.

Responsibilities

• Handle inbound and outbound customer calls related to utility services and appointments.
• Schedule and coordinate utility service and inspection appointments with customers, contractors, and field personnel.
• Assist customers with scheduling questions, changes, and general inquiries.
• Enter and update information accurately in company systems; manage multiple tasks.
• Escalate issues when necessary and follow established procedures.

Skills

Customer service

Scheduling

Communication skills

Organizational skills

Independent work

Multitasking

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Excel

Outlook

Job description

Reconnus is seeking a reliable Dispatcher to join our remote team. This full-time role focuses on coordinating utility service and inspection appointments, handling customer calls, and maintaining accurate records across multiple systems.

The ideal candidate works well independently in a fast-paced environment and communicates clearly via phone and email. The position emphasizes scheduling efficiency, attention to detail, and professionalism while supporting field personnel, contractors, and