Remote Utility Customer Service Representative

TEKsystems; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation or Sick Leave

Job summary

TEKsystems is seeking a Remote Utility Customer Service Representative to support a fast-paced winter season. This fully remote contract role handles billing, payments, deliveries, and emergency service inquiries from customers nationwide.

You will manage 50+ inbound calls daily, document interactions, and use CX1/NICE and Cargas systems. The position offers weekend and storm-support overtime and requires strong communication, problem-solving, and independent work abilities.

Qualifications

• Previous customer service experience required.
• Strong communication, listening, and problem-solving skills.
• Proficiency with Microsoft Office 365 and basic office technology.
• Ability to work independently in a remote environment.
• Spanish bilingual skills are a plus.

Responsibilities

• Handle 50+ inbound calls daily.
• Assist customers with billing, payments, deliveries, and emergency requests.
• Provide exceptional customer service and problem resolution.
• Document customer interactions accurately.
• Utilize CX1/NICE and Cargas systems.
• Support increased call volumes during peak season (December-February).

Skills

Customer service experience

Communication skills

Listening skills

Problem-solving

Remote work ability

Spanish bilingual

Tools

Microsoft Office 365

CX1/NICE

Cargas systems

Job description

Remote Utility Customer Service Representative

Start Date: November 30

We are seeking customer-focused Customer Service Representatives to support a team during the busy winter season. This is a fully remote contract position handling billing, payment, delivery, and emergency service inquiries from customers nationwide.

Responsibilities

• Handle 50+ inbound calls daily.
• Assist customers with billing, payments, deliveries, and emergency requests.
• Provide exceptional customer service and problem resolution.
• Document customer interactions accurately.
• Utilize CX1/NICE and Cargas systems.
• Support increased call volumes during peak season (December-February).

Qualifications

• Previous customer service experience required.
• Strong communication, listening, and problem-solving skills.
• Proficiency with Microsoft Office 365 and basic office technology.
• Ability to work independently in a remote environment.
• Spanish bilingual skills are a plus.

Schedule

• 100% Remote
• Shifts between 6:00 AM and 8:00 PM EST
• Overtime opportunities available, including weekends and storm support
• Must be flexible and available to support business needs during peak periods

This is a great opportunity for individuals who thrive in a fast-paced, high-volume customer service environment and are committed to delivering outstanding customer experiences.

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.