Customer Care Specialist

TEKsystems; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Job summary

TEKsystems is seeking a Customer Service Representative to work from home supporting customers in utility energy efficiency programs. You will mostly make outbound calls, answer questions, and help customers take part in programs they qualify for.

The role requires 12 years of customer service experience, strong communication skills, and proficiency with Microsoft Office. This fully remote, contract-to-hire position is based in Kansas City, MO, with an hourly rate of $19–$21.

Qualifications

• 12 years of customer service experience.
• Call center experience.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and strong data entry skills.
• Detail-oriented and organized, and able to work in a fast-paced environment.
• Availability for evenings and weekends as needed.

Responsibilities

• Make outbound calls to schedule appointments, complete surveys, and promote energy efficiency programs to qualifying customers
• Answer inbound calls and emails, and log all customer interactions
• Resolve customer questions and complaints about products, services, billing, and program applications
• Give customers accurate, timely updates on application and rebate check status
• Follow up on customer inquiries that aren't resolved right away
• Enter and maintain customer information in the database
• Provide inside support to program managers, engineers, and energy advisors as needed

Skills

Customer service experience

Call center experience

Strong communication skills

Detail-oriented

Fast-paced environment

Education

Associate degree

Tools

Microsoft Office

Job description

About the Role

Our client, an energy efficiency program provider, is looking for a Customer Service Representative to work from home supporting customers in utility energy efficiency programs. You'll mostly make outbound calls, with some inbound calls and email support, to schedule appointments, answer questions, and help customers take part in programs they qualify for.

What You'll Do

• Make outbound calls to schedule appointments, complete surveys, and promote energy efficiency programs to qualifying customers
• Answer inbound calls and emails, and log all customer interactions
• Resolve customer questions and complaints about products, services, billing, and program applications
• Give customers accurate, timely updates on application and rebate check status
• Follow up on customer inquiries that aren't resolved right away
• Enter and maintain customer information in the database
• Provide inside support to program managers, engineers, and energy advisors as needed

What You Bring

• 12 years of customer service experience
• Call center experience
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office (Word, Excel, Outlook) and strong data entry skills
• Detail-oriented and organized, and able to work in a fast-paced environment
• Availability for evenings and weekends as needed

Nice to Have

• Bilingual in English and Spanish
• Associate degree
• Utilities or technical support experience

Work Environment

Work from home in a metrics-driven role. Performance is measured on quality and efficiency, with about 80100 calls per day.

Job Type & Location

This is a Contract to Hire position based out of Kansas City, MO.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Kansas City, MO.

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.