Remote Utility Billing & Data Specialist

casellejobs; Provo (UT); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Caselle is seeking a dependable Utility Billing Analyst to support and manage utility billing operations for assigned customer accounts. The role combines hands-on billing processing, customer support, data review, and print/mail onboarding responsibilities to ensure accurate, timely bills.

You will learn customer-specific billing requirements, execute recurring cycles, troubleshoot issues, and onboard customers to print/mail services, including form exports and bill layouts.

Qualifications

• Strong analytical, organizational, verbal, and written communication skills.
• High attention to detail and ability to review data accurately.
• Ability to learn utility billing processes, rate structures, and software workflows.
• Familiarity with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to manage multiple recurring deadlines and projects while maintaining accuracy.
• Experience with utility billing, Caselle software, print and mail operations, document design, data exports, or customer implementations is preferred, but not required.

Responsibilities

• Manage assigned utility billing customer accounts and act as the main contact for billing processes and schedules.
• Run recurring utility billing cycles and review data, meters, rates, adjustments, and due dates.
• Review data and system results for accuracy before bills are printed or mailed.
• Follow billing calendars and quality checks to meet deadlines.
• Research and resolve billing discrepancies and complex issues.
• Document billing procedures and configurations for repeatable processing.
• Coordinate with customers and internal teams to obtain inputs for billing cycles.

Skills

Analytical skills

Detail-oriented

Communication skills

Multitasking

Customer focus

Team collaboration

Tools

Caselle software

Excel

Word

Outlook

Job description

Caselle is seeking a dependable Utility Billing Analyst to support and manage utility billing operations for assigned customer accounts. The role combines hands-on billing processing, customer support, data review, and print/mail onboarding responsibilities to ensure accurate, timely bills.

You will learn customer-specific billing requirements, execute recurring cycles, troubleshoot issues, and onboard customers to print/mail services, including form exports and bill layouts.