Remote Utility Billing Specialist

Caselle Inc; Provo (UT); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Caselle Inc. is seeking a dependable Utility Billing Analyst to support and manage utility billing operations for assigned customer accounts. The role blends hands-on billing processing, data review, and print/mail onboarding responsibilities.

You will learn customer-specific billing requirements and execute recurring billing cycles with accuracy. As part of a collaborative team, you will troubleshoot issues, onboard customers to print and mail services, and ensure production readiness of forms,

Qualifications

• Strong analytical, organizational, verbal, and written communication skills.
• High attention to detail and ability to review large volumes of billing or account data accurately.
• Ability to learn utility billing processes, rate structures, customer-specific procedures, and software workflows.

Responsibilities

• Manage assigned utility billing customer accounts and serve as a knowledgeable point of contact for customer-specific billing processes, schedules, procedures, and requirements.
• Run recurring utility billing cycles for assigned customers, which may include reviewing account data, meter readings or consumption, rate calculations, adjustments, penalties, billing dates, due dates, and other customer-specific billing components.
• Review billing data and system-generated results for accuracy and reasonableness before bills are finalized, printed, mailed, or otherwise distributed.
• Follow established billing calendars, procedures, approval steps, and quality-control standards to ensure customer deadlines are met.
• Research and resolve billing discrepancies, account issues, exceptions, and processing errors; elevate complex issues when appropriate.
• Maintain accurate documentation of customer billing procedures, recurring requirements, exceptions, and configuration details.
• Coordinate with customers and internal team members to obtain files, approvals, meter information, rates, or other inputs needed to complete billing cycles.

Skills

Analytical

Detail oriented

Communication

Excel

Caselle software

Tools

Caselle software

Job description

Caselle Inc. is seeking a dependable Utility Billing Analyst to support and manage utility billing operations for assigned customer accounts. The role blends hands-on billing processing, data review, and print/mail onboarding responsibilities.

You will learn customer-specific billing requirements and execute recurring billing cycles with accuracy. As part of a collaborative team, you will troubleshoot issues, onboard customers to print and mail services, and ensure production readiness of forms,