Referral Only - 3rd Party HC Collections - Remote

TSI - Transworld Systems Inc.; Fort Worth (TX); À distance; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Work from home

Paid training

Team environment

Growth opportunity

Bonus program

Benefits package

Résumé du poste

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative in the United States. You will handle calls, counsel delinquent accounts, and work from home with company-issued equipment.

The role includes paid training and a team-oriented environment to support growth and success. Candidates should have 3rd party healthcare collections experience, strong communication skills, and the ability to manage priorities independently.

Qualifications

• Experience with healthcare 3rd party collections.
• Ambition to grow their career.
• Positive, friendly demeanor with strong interpersonal skills.
• Strong communication abilities and computer literacy.
• Ability to work independently and manage priorities.

Responsabilités

• Communicate with consumers by telephone and write correspondence to resolve unpaid accounts.
• Provide thorough, accurate account updates in the system for each call.
• Skip trace to locate consumer contact information.
• Counsel delinquent consumers to assist in arranging payments.
• Comply with applicable laws and TSI policies and procedures.
• Provide feedback to management on problems or process improvements.
• Perform other duties as assigned by management.

Connaissances

Communication skills

Proficient computer skills

Independent work

Positive demeanor

Description du poste

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location

This is a remote/work from home position.

Compensation

$18-24/hour based on 3rd party HC experience.

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates

must have 3rd party healthcare collections experience.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• High levels of ambition, keen to grow their career
• Experience with healthcare 3rd party collections
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently

For Remote Positions

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.