Remote User Care Specialist — Fintech Support

Rain; United States; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Volunteer opportunities

Remote work option

Hybrid option in Nashville

Growth opportunities

Flexible benefits

Job summary

Rain seeks a personable Customer Care Specialist to enhance user happiness and engagement. You’ll work with our engineering team to fix issues and ensure a positive app experience through live chat, offering well-researched financial guidance.

Reporting to the Manager, User Care, this role supports customers via phone, email, SMS, and chat, and may operate remotely or from our downtown Nashville office. Training includes Zendesk and service protocols.

Qualifications

• Excellent phone etiquette and strong verbal and written communication.
• Ability to multi-task, organize, and prioritize in a fast-paced environment.
• Conversational Spanish is preferred but not required.
• Experience in Customer Service or customer-facing roles.
• Experience using Zendesk or Intercom or related tools.
• Experience in Financial Services or Fintech is a plus.

Responsibilities

• Improve app engagement by helping users and solving issues.
• Collaborate with engineering to resolve tech problems and bugs.
• Provide positive app experiences via live chat with financial advice.
• Communicate with customers via phone, email, SMS, and chat.
• Provide knowledgeable answers on product, pricing, and availability.
• Assist internal departments to meet customer needs and data entry tasks.

Skills

Phone etiquette

Multi-tasking

Spanish preferred

Zendesk/Intercom experience

Customer service experience

Tech troubleshooting

Financial services familiarity

Tools

Zendesk

Intercom

Job description

Rain seeks a personable Customer Care Specialist to enhance user happiness and engagement. You’ll work with our engineering team to fix issues and ensure a positive app experience through live chat, offering well-researched financial guidance.

Reporting to the Manager, User Care, this role supports customers via phone, email, SMS, and chat, and may operate remotely or from our downtown Nashville office. Training includes Zendesk and service protocols.