Fintech API Support Engineer

CryptoproNetwork; New York, Northern (NY, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health, dental and vision plans

Job summary

Rain seeks a Technical Support Analyst to deliver exceptional support for Rain's platform and integrations. You will troubleshoot API integrations with fintechs and partners, read logs, and resolve complex issues that affect payments at scale.

You’ll work across teams to improve product reliability, documentation, and customer experience, while maintaining a strong focus on SLAs and quality. Remote-friendly with global collaboration.

Qualifications

• 3+ years in a technical, customer- or partner-facing support role in fintech, payments, SaaS, or API-first environment.
• Hands-on experience with API products and reading logs to investigate issues.
• Strong writing and communication skills.

Responsibilities

• Investigate and resolve advanced customer and partner issues across Rain's systems and APIs.
• Troubleshoot API integrations with partners and guide them through resolution steps.
• Own incidents, triage, communicate with clients, and meet SLA/CSAT targets.
• Escalate by partnering with other teams to reach a satisfactory resolution.
• Maintain documentation and build troubleshooting guides and knowledge base content.

Skills

API products

SQL queries

Logs reading

Documentation

Communication

Prioritization

Job description

Rain seeks a Technical Support Analyst to deliver exceptional support for Rain's platform and integrations. You will troubleshoot API integrations with fintechs and partners, read logs, and resolve complex issues that affect payments at scale.

You’ll work across teams to improve product reliability, documentation, and customer experience, while maintaining a strong focus on SLAs and quality. Remote-friendly with global collaboration.