Remote Uptime Engineer - Diagnostics & Proactive Care

Cargotec Corporation; Perrysburg (OH); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Company-paid life insurance

401k matching

Paid time off

Tuition reimbursement

Company equipment (phone/laptop)

Job summary

HIAB USA is seeking a specialist to perform day-to-day remote monitoring of customer equipment fleets, run diagnostics on alerts, and coordinate with technical support and field service teams for seamless resolutions. You will contribute to new digital workflows and predictive maintenance initiatives.

The role requires a Bachelor’s degree in a relevant field or equivalent experience, with 3+ years in remote monitoring or fault troubleshooting in heavy equipment. Limited travel is expected.

Qualifications

• Bachelor’s degree in relevant field or equivalent experience in mechanical, electrical, or sustainability engineering or technical troubleshooting.
• +3 years of experience with remote monitoring or troubleshooting electrical and mechanical faults, preferably in a heavy equipment or trucking environment.
• Understanding of reading and interpreting mechanical, hydraulic and electrical schematics.
• Proficient with interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product, or marketing stakeholders.
• Experience in working closely with partners and customers with a focus on adding value to their business by providing solutions.
• Limited travel <10%.

Responsibilities

• Perform remote monitoring of equipment alerts for customer equipment fleets, and perform remote diagnostics of errors.
• Work with technical support & field service operations teams to provide a seamless customer experience from recommendation to resolution.
• Gather knowledge and information from the operations and technical support teams and help them to be successful with new digital ways of working and innovative remote maintenance.
• Provide valuable input to the operations and technical support teams to create action item recommendations to improve the performance of equipment.
• Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms.
• Help customers and partners to reduce owning and operating costs and improve equipment availability/utilization.

Skills

Remote monitoring

Troubleshooting

Electrical schematics

Mechanical schematics

Data interpretation

Stakeholder communication

Education

Bachelor’s degree in relevant field

Job description

HIAB USA is seeking a specialist to perform day-to-day remote monitoring of customer equipment fleets, run diagnostics on alerts, and coordinate with technical support and field service teams for seamless resolutions. You will contribute to new digital workflows and predictive maintenance initiatives.

The role requires a Bachelor’s degree in a relevant field or equivalent experience, with 3+ years in remote monitoring or fault troubleshooting in heavy equipment. Limited travel is expected.