Remote Unified Communications Ops Leader

First Citizens Bank; Scottsdale (AZ); Remote; USD 135,000 - 185,000; Full time

Benefits offered by this job

Benefits package

Competitive compensation

Career development

Job summary

First Citizens Bank is seeking a Senior Manager, Unified Communications Operations to lead the delivery, stability, and continuous improvement of enterprise voice and collaboration services. You will guide a team, partner with Infrastructure, Security, and Risk, and ensure regulatory compliance and high availability across critical platforms.

The role drives platform lifecycle management, incident response, and disaster recovery, while shaping roadmaps and vendor relationships to support a

Qualifications

• Experience leading UC operations in large, regulated environments.
• Strong knowledge of Cisco Unified Communications technologies.
• Experience with incident, change, and capacity planning processes.

Responsibilities

• Lead and develop a high-performing Unified Communications Operations team.
• Ensure availability, stability, and supportability of UC services.
• Oversee incident response, root-cause analysis, and service restoration.
• Collaborate on platform roadmaps, resiliency, and DR planning.
• Manage relationships with carriers, vendors, and IT stakeholders.

Skills

Leadership

Operational Management

ITIL practices

Incident & Change Mgmt

Regulatory Compliance

Vendor Management

Education

Bachelor's Degree in related field

High School Diploma with experience

Tools

CUCM

Cisco Unity Connection

SIP Trunking

SBCs

Voice Gateways

Microsoft Teams Phone

Job description

First Citizens Bank is seeking a Senior Manager, Unified Communications Operations to lead the delivery, stability, and continuous improvement of enterprise voice and collaboration services. You will guide a team, partner with Infrastructure, Security, and Risk, and ensure regulatory compliance and high availability across critical platforms.

The role drives platform lifecycle management, incident response, and disaster recovery, while shaping roadmaps and vendor relationships to support a