Remote Senior IT Leader: Infrastructure & Cloud Platforms

First Citizens Bank; Austin (TX); Remote; USD 150,000 - 190,000; Full time

Job summary

First Citizens Bank is seeking a Senior IT Manager to lead infrastructure and cloud platforms across private cloud, public cloud, and container environments. You will drive reliability, security, and automation while coordinating with Architecture, Security, and business stakeholders.

You will manage a team of engineers and administrators, oversee incidents and DR readiness, and collaborate on platform governance and modernization initiatives.

Qualifications

• Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering
• Experience with VCF, Azure, AWS and OpenShift platforms in a mid-sized or large enterprise environment.
• Experience in regulated environments with strong operational controls, documentation standards, and risk management expectations.
• Ability to communicate effectively with technical teams, senior leadership, auditors, vendors, and business stakeholders.

Responsibilities

• Lead and manage the day-to-day operations of infrastructure teams supporting Private Cloud, Public Cloud and Containers environments across production, disaster recovery, test, and development platforms.
• Supervise, coach, and develop system administrators and engineers, including workload management, performance feedback, career development, and team planning.
• Ensure high availability and reliability of infrastructure services through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement.
• Oversee lifecycle management for Private Cloud, Public Cloud and Containers, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency.
• Maintain operational readiness for backup, restore, replication, and disaster recovery capabilities, ensuring recovery objectives are documented, tested, and achievable.
• Partner with cybersecurity and risk teams to implement secure configuration standards, vulnerability remediation, privileged access controls, endpoint hardening, and compliance with internal policies and regulatory expectations.
• Establish and enforce infrastructure standards for builds, operational procedures, documentation, change controls, and platform governance.
• Coordinate major incident response for supported platforms, providing leadership during outages, service degradation, and recovery events.
• Support audits and examinations by preparing evidence, responding to control inquiries, and remediating identified gaps in a timely manner.
• Manage vendor relationships for software, maintenance, and support services, including issue escalation and service review.
• Contribute to strategic planning for infrastructure modernization, automation, cloud integration where applicable, data center operations, and platform roadmap development.
• Collaborate with application and database teams to support system performance, platform tuning, middleware dependencies, and infrastructure requirements for business initiatives.
• Drive automation and operational efficiency through scripting, configuration management, standardized deployment processes, and reduction of manual support tasks.
• Own capacity and performance management for Private Cloud, Public Cloud and Containers, ensuring sufficient scalability to meet growth and resilience needs.
• Ensure adherence to ITIL-aligned processes for incident, problem, change, request, and configuration management.

Skills

People leadership

Incident management

Executive communication

Cross-functional collaboration

IT governance

Education

Bachelor's degree in IT/CS/Engineering

7+ years IT infrastructure experience

5+ years leadership experience

Tools

VMware Cloud Foundation (VCF)

Azure

AWS

OpenShift

Dynatrace

Splunk

CloudWatch

Azure Monitor

PowerShell

Python

Ansible

Terraform

Job description

First Citizens Bank is seeking a Senior IT Manager to lead infrastructure and cloud platforms across private cloud, public cloud, and container environments. You will drive reliability, security, and automation while coordinating with Architecture, Security, and business stakeholders.

You will manage a team of engineers and administrators, oversee incidents and DR readiness, and collaborate on platform governance and modernization initiatives.