Remote Senior IT Manager - Cloud Platforms & Hybrid Infra

First Citizens Bank; Austin (TX); Remote; USD 150,000 - 190,000; Full time

Job summary

First Citizens Bank seeks a Senior IT Manager - Infrastructure Cloud Platforms to lead private/public cloud and container environments, including VCF, AVS, Azure, AWS, and OpenShift. You will guide a team of engineers, drive automation, and ensure security and regulatory compliance across highly available production systems.

The role emphasizes strategic planning, disaster recovery, risk management, and cross-functional collaboration with Architecture, Security, Audit, and Business units.

Qualifications

• Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering

Responsibilities

• Lead and manage the day-to-day operations of infrastructure teams supporting Private Cloud, Public Cloud and Containers environments across production, disaster recovery, test, and development platforms.
• Supervise, coach, and develop system administrators and engineers, including workload management, performance feedback, career development, and team planning.
• Ensure high availability and reliability of infrastructure services through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement.
• Oversee lifecycle management for Private Cloud, Public Cloud and Containers, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency.
• Maintain operational readiness for backup, restore, replication, and disaster recovery capabilities, ensuring recovery objectives are documented, tested, and achievable.
• Partner with cybersecurity and risk teams to implement secure configuration standards, vulnerability remediation, privileged access controls, endpoint hardening, and compliance with internal policies and regulatory expectations.
• Establish and enforce infrastructure standards for builds, operational procedures, documentation, change controls, and platform governance.
• Coordinate major incident response for supported platforms, providing leadership during outages, service degradation, and recovery events.
• Support audits and examinations by preparing evidence, responding to control inquiries, and remediating identified gaps in a timely manner.
• Manage vendor relationships for software, maintenance, and support services, including issue escalation and service review.
• Contribute to strategic planning for infrastructure modernization, automation, cloud integration where applicable, data center operations, and platform roadmap development.
• Collaborate with application and database teams to support system performance, platform tuning, middleware dependencies, and infrastructure requirements for business initiatives.
• Drive automation and operational efficiency through scripting, configuration management, standardized deployment processes, and reduction of manual support tasks.
• Own capacity and performance management for Private Cloud, Public Cloud and Containers, ensuring sufficient scalability to meet growth and resilience needs.
• Ensure adherence to ITIL-aligned processes for incident, problem, change, request, and configuration management.

Skills

Infrastructure leadership

Cloud platforms mgmt

Incident management

Vendor management

Security controls

Education

Bachelor's degree in IT/CS/Engineering

Tools

VMware VCF

Azure

AWS

OpenShift

Job description

First Citizens Bank seeks a Senior IT Manager - Infrastructure Cloud Platforms to lead private/public cloud and container environments, including VCF, AVS, Azure, AWS, and OpenShift. You will guide a team of engineers, drive automation, and ensure security and regulatory compliance across highly available production systems.

The role emphasizes strategic planning, disaster recovery, risk management, and cross-functional collaboration with Architecture, Security, Audit, and Business units.