UC Team Lead - 24/7 Telephony, Video & Collaboration Ops

General Dynamics Information Technology, Inc.

Arlington (VA)

On-site

USD 128,000 - 173,000

Full time

5 days ago

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Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. in Arlington, VA, seeks a Unified Communications (UC) Lead to provide onsite 24x7 UC operations leadership for telephony, video, conferencing, and collaboration platforms.

You will direct engineering and support teams, drive operational excellence, and maintain secure, high‑quality UC services across on-prem and cloud environments while mentoring staff and ensuring readiness for P1/P2 incidents.

Qualifications

10+ years managing server and support services; 3+ years in IT outsourcing overseeing contractor personnel and 24x7 delivery.
Led UC engineering teams supporting telephony, video conferencing, and collaboration platforms.
ITIL 4 or ITIL 5 Foundation certification is required by the government customer.
Must work onsite 100% in Arlington, VA.

Responsibilities

Lead UC operations staffing, shift rotations, on-call schedules, and onsite coverage.
Oversee configuration, patching, upgrades, and lifecycle management for UC platforms.
Direct UCMT monitoring, SNMP/trap handling, and ServiceNow CMDB/ITOM integrations.
Ensure CMDB accuracy for UC CIs to support correlation, enrichment, and impact analysis.
Manage P1/P2 incident response, troubleshooting, and root‑cause remediation.
Oversee provisioning, lifecycle management, and MACDs following Change Management.
Coordinate vendor/OEM escalations, warranty, and maintenance activities.
Maintain SOPs, runbooks, diagrams, and audit‑ready documentation.
Lead UC performance tuning, QoS configuration, capacity planning, and reporting.
Mentor UC engineers and ensure certification/training compliance.