Remote Underwriting Support Supervisor — Lead Impact Team

Berkley Aspire (a Berkley Company); Olde West Chester (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Berkley Aspire, an excess & surplus lines insurer and part of WR Berkley, is seeking an Underwriting Support Supervisor. This role oversees the Associate Underwriter Team to ensure timely processing and adherence to service standards.

You will coach and develop staff, monitor workflows, and drive improvements while aligning with company quality objectives. Hybrid schedules in multiple offices may apply.

Qualifications

• Bachelor’s degree and two plus years related insurance experience; or equivalent combination of education and experience.
• Supervisory experience preferred.
• Experience in commercial lines rating and/or underwriting preferred.
• Excess and Surplus lines background preferred.
• Experience working with technology business a plus.
• Knowledge of rating practices.
• Strong oral and written communication skills.
• Strong decision-making skills.
• Ability to work as well as part of a team.
• Strong interpersonal skills.
• Strong customer service skills.
• Excellent PC skills and a working knowledge of Windows environment.

Responsibilities

• Supervise a team of Associate Underwriters.
• Monitor the day-to-day processing of a team of Associate Underwriters.
• Ensure all transactions are processed within company established service standards.
• Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives.
• Complete quality control reviews of staff on a quarterly basis.
• Evaluate, monitor and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions.
• Ensure documented procedures and training manuals/materials are kept up to date.
• Provide timely and regular feedback to the Associate Underwriter team on quality, quantity and other performance issues through formal and informal communication.
• Coach, train and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff.
• Respond to any escalated calls and/or e-mails.
• Recognize and acknowledge the skills of team members, help them understand their growth areas and build on their strengths.
• Provide back-up for Associate Underwriting team as necessary.
• Operate according to underwriting authority as delegated by manager.

Skills

Oral communication

Written communication

Decision making

Team player

Interpersonal skills

Customer service

PC skills

Education

Bachelor’s degree or equivalent

Tools

Windows

Job description

Berkley Aspire, an excess & surplus lines insurer and part of WR Berkley, is seeking an Underwriting Support Supervisor. This role oversees the Associate Underwriter Team to ensure timely processing and adherence to service standards.

You will coach and develop staff, monitor workflows, and drive improvements while aligning with company quality objectives. Hybrid schedules in multiple offices may apply.