Underwriting Support Team Lead

W. R. Berkley Corporation; Glen Allen (VA); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness program

Paid time off

401(k) and Profit Sharing

Job summary

Verus Specialty Insurance, part of the W.R. Berkley family, seeks a Supervisor, Underwriting Support to lead and develop the team, supervise performance, and coordinate with Underwriting, Operations, and IT. You will drive training initiatives, ensure SLA adherence, and oversee day-to-day UA operations.

The role emphasizes ownership, data-driven oversight, and cross-functional collaboration in a hybrid work environment, with a strong focus on continuous process improvement.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 5+ years of leadership experience or equivalent work experience.
• Strong understanding of performance metrics and operational KPIs.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.).
• Demonstrated ownership and accountability with a focus on driving results.
• Strong critical thinking and problem-solving skills.
• Proven leadership and team collaboration capabilities.
• Self-motivated with an independent, proactive learning style.
• Excellent written and verbal communication skills with a solution-oriented approach.
• Ability to drive collaboration across teams and functions.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment.
• Ability to effectively manage multiple priorities while considering impacts across stakeholders.
• Strong interpersonal skills with the ability to balance empathy and accountability.
• Highly analytical with the ability to interpret data and drive actionable insights.

Responsibilities

• Lead and develop team members through effective supervision, mentoring, coaching, and training.
• Conduct regular performance evaluations, ensuring alignment with company goals, values, and performance expectations.
• Identify, implement, and monitor training programs; provide targeted coaching to address skill gaps.
• Monitor team performance and partner with senior leadership to drive achievement of departmental goals and performance improvements with urgency.
• Effectively delegate tasks and enterprise initiatives to ensure timely and accurate execution.
• Establish clear team goals, service level agreements (SLAs), and performance expectations.
• Partner with senior leadership to identify and prioritize strategic initiatives impacting the department.
• Serve as a cross-functional liaison between Underwriting Assistants (UAs), Underwriters, Operations, IT, and other business units.
• Review and resolve escalated issues, providing end-to-end solutions with a strong sense of ownership and urgency.
• Oversee day-to-day UA operations, including quality control and performance oversight.
• Develop, maintain, and enhance process and workflow documentation to support consistency and audit readiness.
• Conduct UA file audits to validate compliance with guidelines and authority levels, and identify training opportunities.
• Resolve complex account handling and client-related issues in collaboration with stakeholders.
• Leverage data analytics to monitor and report on SLAs, SOP adherence, vendor metrics, and operational performance.
• Support vendor management processes and performance oversight.
• Promote a culture of collaboration, teamwork, and open communication.

Skills

Leadership

Performance KPIs

Critical thinking

Communication

Collaboration

Time management

Multitasking

Data interpretation

Analytical thinking

Problem solving

Education

Bachelor's degree

Associate degree

High school diploma

Tools

Microsoft Office

Job description

Verus Specialty Insurance, part of the W.R. Berkley family, seeks a Supervisor, Underwriting Support to lead and develop the team, supervise performance, and coordinate with Underwriting, Operations, and IT. You will drive training initiatives, ensure SLA adherence, and oversee day-to-day UA operations.

The role emphasizes ownership, data-driven oversight, and cross-functional collaboration in a hybrid work environment, with a strong focus on continuous process improvement.