Underwriting Support Supervisor

Berkley Aspire (a Berkley Company); Olde West Chester (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Berkley Aspire, an excess & surplus lines insurer and part of WR Berkley, is seeking an Underwriting Support Supervisor. This role oversees the Associate Underwriter Team to ensure timely processing and adherence to service standards.

You will coach and develop staff, monitor workflows, and drive improvements while aligning with company quality objectives. Hybrid schedules in multiple offices may apply.

Qualifications

• Bachelor’s degree and two plus years related insurance experience; or equivalent combination of education and experience.
• Supervisory experience preferred.
• Experience in commercial lines rating and/or underwriting preferred.
• Excess and Surplus lines background preferred.
• Experience working with technology business a plus.
• Knowledge of rating practices.
• Strong oral and written communication skills.
• Strong decision-making skills.
• Ability to work as well as part of a team.
• Strong interpersonal skills.
• Strong customer service skills.
• Excellent PC skills and a working knowledge of Windows environment.

Responsibilities

• Supervise a team of Associate Underwriters.
• Monitor the day-to-day processing of a team of Associate Underwriters.
• Ensure all transactions are processed within company established service standards.
• Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives.
• Complete quality control reviews of staff on a quarterly basis.
• Evaluate, monitor and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions.
• Ensure documented procedures and training manuals/materials are kept up to date.
• Provide timely and regular feedback to the Associate Underwriter team on quality, quantity and other performance issues through formal and informal communication.
• Coach, train and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff.
• Respond to any escalated calls and/or e-mails.
• Recognize and acknowledge the skills of team members, help them understand their growth areas and build on their strengths.
• Provide back-up for Associate Underwriting team as necessary.
• Operate according to underwriting authority as delegated by manager.

Skills

Oral communication

Written communication

Decision making

Team player

Interpersonal skills

Customer service

PC skills

Education

Bachelor’s degree or equivalent

Tools

Windows

Job description

Company Details

Berkley Aspire is an excess & surplus lines insurer of commercial risks that are unable to find a home in the standard markets. We are an operating unit of WR Berkley, a publicly traded (NYSE “WRB”) global insurer founded in 1967.

We make excess & surplus lines easy – easy for our distribution partners, easy for the businesses they represent, and easy to navigate. The lines of coverage we underwrite include general liability, property, and excess liability. Our model is different than our competitors – we do the premium billing and do not add interest/finance percentage, we offer enhanced commissions, and we handle the stamping, affidavit filings, and other behind-the-scenes paperwork.

Our company culture is entrepreneurial, employee centric, and focused on sustainable growth. Aspire teammates work either remotely or on a hybrid schedule from offices in Scottsdale, Cincinnati, and Richmond. If you are looking for a company that offers room for advancement, great benefits, and positive vibes, then Aspire may be the place for you!

The Company is an equal employment opportunity employer.

Responsibilities

The Underwriting Support Supervisor will oversee the day-to-day operations of an Associate Underwriter Team and will manage service level objectives to ensure proper support is being provided to the Underwriting Team.

The Underwriting Support Supervisor will assist the Underwriting Support Manager with the oversight, coaching and development of the Associate Underwriting Team to ensure that all work is processed within company established service standards and in compliance with company quality objectives.

This role may be located in our Scottsdale, AZ, West Chester, OH or Glen Allen VA offices and will also:

• Supervise a team of Associate Underwriters.
• Monitor the day-to-day processing of a team of Associate Underwriters.
• Ensure all transactions are processed within company established service standards.
• Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives.
• Complete quality control reviews of staff on a quarterly basis.
• Evaluate, monitor and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions.
• Ensure documented procedures and training manuals/materials are kept up to date.
• Provide timely and regular feedback to the Associate Underwriter team on quality, quantity and other performance issues through formal and informal communication.
• Coach, train and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff.
• Respond to any escalated calls and/or e-mails.
• Recognize and acknowledge the skills of team members, help them understand their growth areas and build on their strengths.
• Provide back-up for Associate Underwriting team as necessary.
• Operate according to underwriting authority as delegated by manager.

Qualifications

• Bachelor’s degree and two plus years related insurance experience; or equivalent combination of education and experience.
• Supervisory experience preferred.
• Experience in commercial lines rating and or underwriting preferred.
• Excess and Surplus lines background preferred.
• Experience working with technology business a plus.
• Knowledge of rating practices.
• Strong oral and written communication skills.
• Strong decision-making skills.
• Ability to work as well as part of a team.
• Strong interpersonal skills.
• Strong customer service skills.
• Excellent PC skills and a working knowledge of Windows environment.

Sponsorship Details

Sponsorship not Offered for this Role.