Remote UM Admin Coordinator — Telephonic Support

Humana; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

Humana is hiring a UM Administration Coordinator 2 for a full-time remote telephonic role. You will support utilization management by handling administrative tasks and coordinating intake of requests, with frequent provider and member calls.

The role focuses on non-clinical support, processing authorization cases, correspondence, and triaging mail. You will work across systems from home and adapt to changing priorities, delivering high-quality service in a fast-paced environment.

Qualifications

• 1+ year of administrative, technical support, customer service, or related experience.
• Excellent verbal and written communication skills.
• Ability and willingness to provide customer service and intake support through high-volume inbound telephone interactions.
• Ability to navigate multiple systems and accurately document interactions.
• Proficiency with MS Office in a Windows environment and quick learner of new systems.
• Must have access to high-speed internet for home office.
• Willingness to work 8 a.m. to 8 p.m. EST; weekend rotation may be required.
• Passion for contributing to consumer experiences.

Responsibilities

• Support administration of utilization management and intake of requests.
• Handle inbound calls from providers and members; deliver customer service.
• Create and process authorization cases and correspondence; triage faxes and shared mailboxes.
• Process documentation; perform calculations and data processing as needed.
• Support non-clinical activities ensuring policies and procedures are followed.
• Adapt to changing priorities and work across telephonic and non-telephonic UM functions.

Skills

Customer service

Verbal communication

Telephone support

Documentation

MS Office (Word/Excel/Outlook)

Tools

Electronic Medical Records (EMR)

Job description

Humana is hiring a UM Administration Coordinator 2 for a full-time remote telephonic role. You will support utilization management by handling administrative tasks and coordinating intake of requests, with frequent provider and member calls.

The role focuses on non-clinical support, processing authorization cases, correspondence, and triaging mail. You will work across systems from home and adapt to changing priorities, delivering high-quality service in a fast-paced environment.