Remote Utilization Management Admin Coordinator

Humana; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Humana is seeking a UM Administration Coordinator 2 for a full-time remote telephonic role. You will support utilization management by handling inbound calls, processing authorization requests, and assisting with case documentation across multiple systems.

The role emphasizes non-clinical support, strong customer service, and adaptability to changing priorities, with work mainly performed from a home office.

Qualifications

• 1+ years of administrative, technical support, customer service, or related experience.
• Excellent verbal and written communication skills.
• Ability and willingness to provide customer service and intake support through high-volume inbound telephone interactions; telephonic duties may comprise the primary assignment.
• Ability to simultaneously communicate by telephone, navigate multiple systems/screens, accurately document interactions, and process information.
• Working knowledge of MS Office (Word, Excel, Outlook) in Windows environment; ability to learn new systems.

Responsibilities

• Support administration of utilization management.
• Handle inbound calls from providers, members, and stakeholders; provide customer service.
• Create and process authorization cases; triage faxes and mailboxes; review and route documentation.

Skills

Customer service

Verbal communication

Time management

Office software

Phone-based interactions

Data/document processing

Education

Bachelor's degree in Business or related field

Tools

Electronic medical record systems

Documentation programs

Job description

Humana is seeking a UM Administration Coordinator 2 for a full-time remote telephonic role. You will support utilization management by handling inbound calls, processing authorization requests, and assisting with case documentation across multiple systems.

The role emphasizes non-clinical support, strong customer service, and adaptability to changing priorities, with work mainly performed from a home office.