Remote UK Technical Solutions Consultant (Advertising)

Zohorecruit

United States

Remote

USD 74,000 - 101,000

Full time

14 days+

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Benefits offered by this job

Healthcare contribution and pension

Work laptop and phone

25 days annual leave

Career progression opportunities

Job summary

Mackin Talent is seeking a Technical Solutions Consultant to join our client’s team for a 12-month engagement. You will act as a technical point of contact for clients and internal stakeholders, becoming an expert on our advertising solutions and advising on best practices.

You will troubleshoot issues, translate technical concepts for non-technical audiences, and escalate bugs to product and engineering. A proactive, analytical mindset and experience with pixels, ad servers, and SQL are valued.

Qualifications

3+ years in digital advertising/tech industries.
Experience with troubleshooting and ticket escalation.
Experience translating technical concepts for non-technical audiences.
Experience using advertising technologies such as pixels, ad servers, auctions and delivery.
Experience with SQL and RESTful APIs.

Responsibilities

Build technical expertise in client’s advertising products and provide consultative guidance to clients and internal sales teams on best practices.
Troubleshoot and resolve technical issues stemming from client usage of advertising solutions.
Escalate potential bugs to product/engineering and drive resolution.
Facilitate a high-end customer experience related to support for advertising bugs and ensure SLAs are met.
Identify opportunities to optimize and automate workflows and support processes.