Remote UK Hours: Customer Support Specialist

Remote Recruitment; United States; À distance; USD 19 000 - 21 000; Plein temps

Résumé du poste

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, fully remote from South Africa, owning resolving UK customer issues end to end.

You will work 09:00-17:00 UK time (11:00-19:00 SAST) and join a friendly UK team, using modern, cloud-based tools to support customers from home with reliable equipment. Excellent written English and strong problem-solving are essential.

Qualifications

• Experience in customer support or a service desk role.
• Experience with a help desk tool such as Zendesk or Freshdesk.
• Excellent written English and a calm, empathetic manner.
• Strong problem-solving and ticket prioritisation skills.
• A reliable computer, headset and stable fibre connection.

Responsabilités

• Resolve customer queries across email, chat and phone
• Investigate and elevate complex or technical issues
• Document solutions in the help desk and knowledge base
• Identify recurring issues and suggest improvements
• Meet response-time and satisfaction targets

Connaissances

Customer support

Problem solving

Ticket prioritisation

Outils

Zendesk

Freshdesk

Description du poste

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, fully remote from South Africa, owning resolving UK customer issues end to end.

You will work 09:00-17:00 UK time (11:00-19:00 SAST) and join a friendly UK team, using modern, cloud-based tools to support customers from home with reliable equipment. Excellent written English and strong problem-solving are essential.