Remote Office Administrator

Jennings Plumbing and Heating; United States; Remote; USD 10,000 - 13,000; Full time

Job summary

Jennings Plumbing and Heating is seeking an experienced Office Administrator to join the team on a fully remote basis, working from South Africa for a UK-based company. The role requires a minimum of 5 years’ experience in office administration and bookkeeping, with strong customer service and bookkeeping knowledge.

The successful candidate will manage customer enquiries by phone and email, maintain records, schedule appointments, and provide general administrative support while working UK

Qualifications

• Minimum 5years' experience in office administration and bookkeeping is essential
• Excellent telephone sales and customer service skills
• Confident and professional telephone manner
• Strong administrative and organisational skills
• Excellent attention to detail
• Good computer skills and confidence using various systems
• Ability to deal with customer queries professionally
• Able to work independently and manage your own workload
• Strong communication skills
• Professional, reliable and proactive approach

Responsibilities

• Handling customer enquiries and sales enquiries by telephone, email and other communication channels
• Dealing with customer queries and providing professional customer service
• Maintaining accurate customer and order records
• Providing general administrative support to the team
• Scheduling appointments, liaising with the engineers, and coordinating with the customers
• Managing multiple enquiries and tasks efficientlyBuilding and maintaining strong customer relationships
• Working closely with the UK-based team to ensure customers receive a high level of service

Skills

Telephone skills

Customer service

Organisational skills

Communication skills

Independent worker

Job description

Introduction

We are looking for an experienced Office Administratorto join our team on a fully remote basis, working from South Africa for an established UK company.

The ideal candidate will have a minimum of 5years’ experience working in a busy office environment and will have a strong knowledge of bookkeepingand customer service, handling phone calls and answering emails.

We are looking for someone who is highly organised, confident dealing with customers over the telephone, and comfortable handling a variety of administrative queries.

Duties & Responsibilities

Key Responsibilities

• Handling customer enquiries and sales enquiries by telephone, email and other communication channels
• Dealing with customer queries and providing professional customer service
• Maintaining accurate customer and order records
• Providing general administrative support to the team
• Scheduling appointments, liaising with the engineers, and coordinating with the customers
• Managing multiple enquiries and tasks efficientlyBuilding and maintaining strong customer relationships
• Working closely with the UK-based team to ensure customers receive a high level of service

Desired Experience & Qualification

Requirements

• Minimum 5years' experience in office administration and bookkeeping is essential
• Excellent telephone sales and customer service skills
• Confident and professional telephone manner
• Strong administrative and organisational skills
• Excellent attention to detail
• Good computer skills and confidence using various systems
• Ability to deal with customer queries professionally
• Able to work independently and manage your own workload
• Strong communication skills
• Professional, reliable and proactive approach

Working Hours and Salary Expectation

Working Hours

This is a fully remote position based in South Africa, working for a UK company.

The successful candidate will need to be available to work UK business hours, taking into account the time difference between South Africa and the UK.

Salary expectation: between R15,000 – R20,000 a month, depending on experience.