Remote UC Engineer - Telephony & UC Systems Lead

GDH; United States; Remote; USD 83,000 - 96,000; Full time

Job summary

GDH is seeking an experienced telephony engineer to provide hands-on support for CUCM, Unity Connection, and related call processing servers. You will manage server lifecycle, capacity, performance, and high availability while collaborating with cross-functional teams.

You will configure, upgrade, and monitor systems, build automation with Ansible and scripting, and ensure DR readiness. A remote role offering a competitive hourly pay range is available from an approved location.

Qualifications

• Hands-on Cisco CUCM and Unity Connection experience.
• VMware virtualization for telephony workloads.
• Experience with Cisco UCS and Intersight.
• Linux-based appliance administration for UC apps.
• Strong knowledge of SIP/H.323/SCCP protocols.
• Clustering, HA design, and disaster recovery concepts.
• Scripting/automation in Ansible, PowerShell, Python.

Responsibilities

• Install, configure, and maintain CUCM, Unity Connection, and call servers.
• Perform server builds, OS patching, and platform upgrades with clustering.
• Monitor health, logs, uptime, and resolve telephony issues.
• Manage virtual telephony servers via VMware and UCS; provisioning.
• Administer UCS infrastructure in Intersight; firmware and policy manage.
• Automate provisioning and maintenance with Ansible playbooks.
• Coordinate hardware/firmware maintenance and EoL planning.
• Maintain backup and DR procedures; test restores for resilience.
• Document architecture, build standards, and maintenance processes.
• Provide RCA and escalation support for incidents.

Skills

CUCM & Unity expertise

SIP & H.323

Troubleshooting & root-cause analysis

Communication skills

Scripting/automation

Collaboration across teams

Education

CCNP Collaboration

VMware Certification

Intersight/UCS Certification

ITIL familiarity

Tools

Cisco CUCM

Cisco Unity Connection

Cisco UCS

VMware

Cisco Intersight

IMM

Ansible

PowerShell

Python

Job description

GDH is seeking an experienced telephony engineer to provide hands-on support for CUCM, Unity Connection, and related call processing servers. You will manage server lifecycle, capacity, performance, and high availability while collaborating with cross-functional teams.

You will configure, upgrade, and monitor systems, build automation with Ansible and scripting, and ensure DR readiness. A remote role offering a competitive hourly pay range is available from an approved location.