ServiceNow CMDB Engineer

ITC Federal, Inc.; Washington (District of Columbia); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, Dental and Vision

401(k)

FSA

11 Paid Federal Holidays

PTO

education reimbursement

Job summary

ITC Federal, Inc. is seeking a ServiceNow CMDB Engineer to lead discovery, data quality, and CMDB integrations for a federal program.

The role emphasizes ownership of CMDB design, service mapping, and governance, with remote-first work and occasional onsite engagement in Washington, DC for planning sessions and stakeholder meetings. The ideal candidate has 3+ years on CMDB/Discovery, strong scripting (JavaScript) skills, and experience aligning asset data across HAM/SAM.

Qualifications

• 3+ years of hands-on ServiceNow experience on CMDB, Discovery or configuration management.
• Experience configuring and troubleshooting ServiceNow Discovery with MID Servers and patterns.
• Knowledge of CMDB structure, identification rules, data normalization, and reconciliation.
• Experience building or maintaining CMDB integrations feeding the CMDB (IntegrationHub, connectors).
• ServiceNow scripting skills—JavaScript, Glide APIs, business rules, transform maps.
• Strong written and verbal communication; ability to explain data quality to non‑experts.
• Must live within commuting distance of Foggy Bottom, DC, for occasional onsite work.

Responsibilities

• Configure, run, and tune ServiceNow Discovery—MID Servers, schedules, credentials and patterns.
• Build and maintain application service maps to reflect real service relationships.
• Troubleshoot discovery gaps, expand coverage to on‑prem and cloud.
• Maintain CMDB class structure, relationships, and attributes; ensure data quality.
• Integrate HAM/SAM data; support lifecycle tracking and license reconciliation.
• Design and maintain integrations from external sources; ensure reliable feeds.
• Document models, configurations, and governance; provide onsite support when needed.

Skills

ServiceNow CMDB

Discovery

JavaScript

Glide APIs

IT infrastructure knowledge

Clear communication

Tools

MID Servers

IntegrationHub

Service Graph Connectors

REST/SOAP

Job description

Overview

JOB TITLE: ServiceNow CMDB Engineer

GOVERNMENT AGENCY: Department of State

POSITION INFORMATION: Full-Time Position; Government contractor supporting federal agency clients

LOCATION: Remote-first; must live within commuting distance of Foggy Bottom, Washington, DC for occasional onsite work as requested by the customer; availability during East Coast business hours required

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

CLEARANCE: Active Top Secret clearance

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Every organization complains its CMDB is wrong. Almost none of them fund somebody to fix it. The data drifts, Discovery half-works, nobody trusts the dependency map, and the person nominally responsible has four other jobs.

This is the other situation. ITC is hiring a ServiceNow CMDB Engineer for a federal program where configuration management is a funded, staffed, named responsibility—yours. You'll run Discovery and Service Mapping, wire the CMDB to the asset and inventory systems that should be feeding it, and build the data quality that everything downstream depends on.

Incident, Change, asset management, and the service views leadership actually looks at all rest on this data being right. When it is, nobody notices. You'll know.

WHY ENGINEERS TAKE THIS ROLE:

• A CMDB with a real owner. This isn't twenty percent of somebody's job. Discovery, Service Mapping, data health, and the integrations feeding it are the role.
• Remote-first, with a TS. Cleared ServiceNow work is almost always tied to a facility. This is remote for candidates local to DC, with occasional onsite at Foggy Bottom when the customer genuinely needs you there.
• Scarce, durable expertise. Discovery, Service Mapping, and CMDB data architecture are the specialties every ServiceNow program needs and few engineers have. Depth here compounds.
• A team above and beside you. We staff ServiceNow architects, developers, and business analysts on these programs. You'll have people to design with, not a queue to work alone.

Responsibilities

RESPONSIBILITIES:

• Discovery & Service Mapping
• Configure, run, and tune ServiceNow Discovery—MID Servers, discovery schedules, credentials, probes, sensors, and patterns.
• Build and maintain application service maps so the relationships between CIs reflect how services actually run.
• Troubleshoot discovery gaps and failures, and expand coverage across on-premises and cloud infrastructure.
• CMDB Data Architecture & Health
• Maintain CI class structure, relationships, and attributes so the CMDB stays coherent as it grows.
• Configure identification and reconciliation rules (IRE), normalization, and de-duplication to keep records clean at the source.
• Build and monitor CMDB health dashboards—completeness, correctness, and compliance—and drive the remediation they surface.
• Asset Management Integration
• Integrate hardware and software asset management (HAM/SAM) with the CMDB so assets and CIs stay reconciled.
• Support lifecycle tracking from procurement through disposal, and software license reconciliation against discovered install data.
• Integrations & Data Feeds
• Design and maintain integrations that populate the CMDB from external sources using IntegrationHub, Service Graph Connectors, and REST/SOAP web services.
• Work with cloud and on-premises inventory systems to keep authoritative data flowing in without creating duplicates.
• Script the transforms, business rules, and scheduled jobs that keep those feeds reliable.
• Collaboration & Documentation
• Partner with architects, developers, and federal stakeholders to make sure CMDB design supports what the program needs downstream.
• Document class models, discovery configurations, integration designs, and data governance decisions.
• Provide occasional onsite support in Washington, DC for planning sessions, network-restricted work, and stakeholder engagement.

Qualifications

REQUIRED:

• 3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management.
• Practical experience configuring and troubleshooting ServiceNow Discovery—MID Servers, credentials, schedules, and patterns.
• Working knowledge of CMDB structure: CI classes, relationships, identification and reconciliation rules, and data normalization.
• Experience building a CMDB from the ground up—not just working in one that was already established. This program is still in its early stages, and you'll be standing up the class model, Discovery, and data governance rather than inheriting them.
• Experience building or maintaining integrations that feed the CMDB (IntegrationHub, Service Graph Connectors, or REST/SOAP).
• Scripting ability in ServiceNow—JavaScript, Glide APIs, business rules, script includes, and transform maps.
• Solid understanding of enterprise infrastructure: servers, networking, virtualization, and cloud resources—enough to know what Discovery is looking at and why it failed.
• Clear written and verbal communication, including the ability to explain data quality problems to people who don't work in the platform.
• Must live within commuting distance of Foggy Bottom, Washington, DC, and be available for occasional onsite work as requested by the customer.

DESIRED:

• ServiceNow certifications—CSA, CIS–Discovery, CIS–Service Mapping, CIS–Hardware or Software Asset Management, or CAD.
• Experience aligning a CMDB to the Common Service Data Model (CSDM).
• Hands-on hardware or software asset management, including license reconciliation.
• Experience with ITOM Health—Event Management or Service Operations Workspace.
• Cloud discovery experience across AWS, Azure, or similar.
• Background supporting federal or defense programs in a cleared environment.
• Familiarity with ITIL/ITSM practices and how configuration management underpins them.

SECURITY CLEARANCE REQUIREMENTS:

• Must hold an active Top Secret clearance
• U.S. Citizenship is required due to the nature of this government contract.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: This is a remote-first position. Candidate must live within commuting distance of Foggy Bottom, Washington, DC, and must be available during East Coast business hours and for occasional onsite work, as requested by the customer, for meetings, planning sessions, network-restricted work, and stakeholder engagement.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.