Senior ServiceNow CMDB Engineer – Remote | TS Cleared

Itc-Federa; Washington (District of Columbia); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, Dental and Vision

401(k)

Flexible Spending Account (FSA)

11 Paid Federal Holidays

Paid Time Off

Education reimbursement

Job summary

ITC Federal, LLC is seeking a ServiceNow CMDB Engineer for a federal program to own and strengthen the CMDB, Discovery, and data governance. You will run Discovery and Service Mapping, connect CMDB to asset and inventory systems, and build reliable data feeds to downstream services.

You will collaborate with architects, developers, and federal stakeholders, maintain integrations, and ensure data quality for reporting and service views. Remote-first with occasional onsite near Foggy Bottom, DC.

Qualifications

• 3+ years of hands-on ServiceNow experience including 2+ years on CMDB, Discovery, or configuration management.
• Experience configuring and troubleshooting ServiceNow Discovery—MID Servers, credentials, schedules, and patterns.
• Working knowledge of CMDB structure: CI classes, relationships, identification and reconciliation rules, data normalization.
• Experience building a CMDB from the ground up—not just in an existing one.
• Experience building or maintaining integrations that feed the CMDB (IntegrationHub, Service Graph Connectors, REST/SOAP).
• Scripting ability in ServiceNow—JavaScript, Glide APIs, business rules, script includes, transform maps.
• Strong understanding of enterprise infrastructure—servers, networking, virtualization, cloud resources.
• Clear written and verbal communication; ability to explain data quality to non-specialists.
• Must live within commuting distance of Foggy Bottom, Washington, DC, with onsite availability.

Responsibilities

• Configure, run, and tune ServiceNow Discovery—MID Servers, schedules, credentials, probes, sensors, and patterns.
• Build and maintain application service maps reflecting real service relationships.
• Troubleshoot discovery gaps and expand coverage across on‑premise and cloud.
• Maintain CI class structure, relationships, and attributes for coherent CMDB growth.
• Configure IRE, normalization, and de‑duplication for clean source records.
• Build and monitor CMDB health dashboards and drive remediation.
• Integrate HAM/SAM with CMDB for lifecycle tracking and license reconciliation.
• Design and maintain integrations populating CMDB from external sources; script transforms and schedules.
• Collaborate with architects/developers/federal stakeholders; document data governance decisions.
• Provide occasional onsite support in Washington, DC for planning and stakeholder engagement.

Skills

ServiceNow CMDB

Discovery

Integrations

JavaScript scripting

Data governance

Communication

On-site readiness

Tools

MID Servers

Service Graph Connectors

REST/SOAP

Job description

ITC Federal, LLC is seeking a ServiceNow CMDB Engineer for a federal program to own and strengthen the CMDB, Discovery, and data governance. You will run Discovery and Service Mapping, connect CMDB to asset and inventory systems, and build reliable data feeds to downstream services.

You will collaborate with architects, developers, and federal stakeholders, maintain integrations, and ensure data quality for reporting and service views. Remote-first with occasional onsite near Foggy Bottom, DC.