Senior ServiceNow CMDB Engineer - Remote, Top Secret

ITC Federal, LLC; Idaho; Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Health, Dental and Vision

401(k)

FSA

11 Paid Federal Holidays

PTO

Education reimbursement

Zusammenfassung

ITC Federal, LLC is seeking a ServiceNow CMDB Engineer for a federal program. You’ll own CMDB data quality, discovery, and integration, driving the accuracy of service maps and CI data across on-prem and cloud environments.

You’ll lead discovery configurations, build governance, and work with stakeholders to ensure data reliability. Remote-first with occasional onsite in Washington, DC, and requires Top Secret clearance.

Qualifikationen

• 3+ years hands-on ServiceNow experience focusing on CMDB, Discovery, or configuration management.
• Experience configuring and troubleshooting ServiceNow Discovery—MID Servers, credentials, schedules, and patterns.
• Understanding CMDB structure: CI classes, relationships, identification/reconciliation, and data normalization.
• Experience building or maintaining CMDB integrations feeding the CMDB (IntegrationHub, Service Graph Connectors, REST/SOAP).
• Scripting ability in ServiceNow—JavaScript, Glide APIs, business rules, transform maps.
• Strong understanding of enterprise infrastructure and how Discovery maps to it.
• Strong written/verbal communication and ability to explain data quality to non-technical stakeholders.
• Must live within commuting distance of Foggy Bottom, DC, with occasional onsite availability.

Aufgaben

• Discovery & Service Mapping: Configure, run, and tune ServiceNow Discovery, MID Servers, credentials, probes, sensors, patterns.
• Build and maintain application service maps to reflect how services run.
• Troubleshoot discovery gaps and expand coverage across on-premise and cloud.
• CMDB Data Architecture & Health: Maintain CI class structure, relationships, attributes; normalize data.
• Configure identification and reconciliation rules, de-duplication, and data governance.
• Build and monitor CMDB health dashboards and drive remediation.
• Asset Management Integration: Integrate HAM/SAM with CMDB; lifecycle tracking from procurement to disposal.
• Integrations & Data Feeds: Design/maintain integrations feeding CMDB using REST/SOAP, IntegrationHub, and connectors.
• Collaborations & Documentation: Work with architects/developers/federal stakeholders; document models, configurations, governance.
• Occasional onsite DC support for planning and stakeholder engagement.

Kenntnisse

ServiceNow CMDB

Discovery & Service Mapping

Integrations (REST/SOAP)

Scripting (JavaScript/Glide)

CI classes & data governance

Clear communication

DC/DC area proximity readiness

Tools

MID Server

IntegrationHub

Service Graph Connectors

Jobbeschreibung

ITC Federal, LLC is seeking a ServiceNow CMDB Engineer for a federal program. You’ll own CMDB data quality, discovery, and integration, driving the accuracy of service maps and CI data across on-prem and cloud environments.

You’ll lead discovery configurations, build governance, and work with stakeholders to ensure data reliability. Remote-first with occasional onsite in Washington, DC, and requires Top Secret clearance.