Remote Trust & Safety Investigator

Clipboard; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-friendly

Fast-paced startup

Fair hiring process

Impactful work

Job summary

Clipboard is seeking a Trust & Safety Analyst to safeguard our marketplace by managing safety incidents from start to finish with empathy and decisive action. You’ll classify incidents, assess risk, and drive improvements that strengthen platform integrity.

You will work with Support, Product, Legal, and Operations to ensure timely, accurate resolutions and stay aligned with product updates and safety standards across the organization.

Qualifications

• Ability to resolve customer incidents with empathy and action.
• Impeccable judgement and ability to make tough decisions.
• Exceptional written and verbal communication skills.

Responsibilities

• Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
• Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
• Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
• Shape and uphold marketplace safety norms through clear policy development/reccomendations.
• Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
• Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
• Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
• Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
• Continuously improve the incident reporting and investigation workflow.
• Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
• Stay current on product updates to ensure accuracy and consistency across safety operations.

Skills

Empathy

Judgement

Communication

Independent work

Leadership

Risk assessment

Education

LVN or RN

Tools

Statistical tools

Job description

Clipboard is seeking a Trust & Safety Analyst to safeguard our marketplace by managing safety incidents from start to finish with empathy and decisive action. You’ll classify incidents, assess risk, and drive improvements that strengthen platform integrity.

You will work with Support, Product, Legal, and Operations to ensure timely, accurate resolutions and stay aligned with product updates and safety standards across the organization.