Trust & Safety Investigator: Incident Response Pro

Clipboard; United States; Teletrabalho; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first

Growth opportunities

Fair hiring process

Impactful work

Resumo da oferta

Clipboard is a remote-first marketplace connecting healthcare professionals with workplaces across the United States. The Trust & Safety Analyst role protects platform integrity by handling incident reports from start to finish, delivering empathetic, timely resolutions and removing bad actors when appropriate.

You will investigate incidents end-to-end, classify severity, and implement safety initiatives while collaborating with Support, Product, Legal, and other teams to strengthen platform

Qualificações

• Experience resolving customer incidents with empathy.
• Ability to make tough, fair decisions.
• Strong communication across functions.
• Background in clinical practice or risk management preferred.

Responsabilidades

• Investigate safety incidents end-to-end and resolve cases.
• Classify incidents, assess severity, and decide deactivations.
• Develop safety initiatives, tools, and processes.
• Shape safety policies through clear recommendations.
• Collaborate with Support, Product, Legal to improve safety outcomes.
• Assess risks and design strategies to close gaps.
• Monitor safety metrics and report trends.
• Serve as safety policy expert for internal and external stakeholders.
• Improve incident reporting and investigation workflows.
• Communicate with customers and partners with professionalism.
• Stay updated on product changes to ensure safety accuracy.

Conhecimentos

Empathy

Judgement

Communication

Decision-making

Risk assessment

Leadership

Independence

Detail-oriented

Integrity

Customer-facing

Formação académica

LVN or RN

Ferramentas

Statistical tools

Descrição da oferta de emprego

Clipboard is a remote-first marketplace connecting healthcare professionals with workplaces across the United States. The Trust & Safety Analyst role protects platform integrity by handling incident reports from start to finish, delivering empathetic, timely resolutions and removing bad actors when appropriate.

You will investigate incidents end-to-end, classify severity, and implement safety initiatives while collaborating with Support, Product, Legal, and other teams to strengthen platform