Trust & Safety Product Ops Pro – AI-Powered Investigations

Instawork-Internal; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Instawork in San Francisco is hiring a Trust & Safety Product Operations Specialist to investigate safety incidents and partner with Product and Legal teams to prevent recurrences. You will report to the Director of Trust & Safety and turn case findings into actionable product feedback.

This role uses AI to query data, build lightweight tools, and monitor safety metrics. You will develop automation to reduce manual steps, share insights with stakeholders, and help safeguard the community while

Qualifications

• 1+ years in Trust & Safety, Operations, or Compliance.
• Ability to weigh conflicting accounts and reach fair findings under pressure.
• Daily use of AI to query data and build tools, with awareness of its limits.
• Fluency in Excel or Google Sheets and navigating internal systems to gather facts.
• Experience tracking and reporting operational metrics with sound judgment.

Responsibilities

• Run safety investigations from intake through resolution with clear findings.
• Handle escalated tickets and coordinate with legal and law enforcement when needed.
• Apply community guidelines consistently and suggest revisions.

Skills

Trust & Safety

Operations

Compliance

Excel/Sheets

AI tooling usage

Tools

SQL

Python (Pandas)

Looker/Tableau

Job description

Instawork in San Francisco is hiring a Trust & Safety Product Operations Specialist to investigate safety incidents and partner with Product and Legal teams to prevent recurrences. You will report to the Director of Trust & Safety and turn case findings into actionable product feedback.

This role uses AI to query data, build lightweight tools, and monitor safety metrics. You will develop automation to reduce manual steps, share insights with stakeholders, and help safeguard the community while