Remote Trust & Safety Insights Lead – Policy & Risk

Kindred; San Francisco (CA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible time off

Travel stipend

Remote-friendly, HQ SF

Job summary

Kindred is seeking an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace. You’ll turn signals into insight and insight into policy, spotting trends before incidents occur and ensuring learnings shape enforcement standards, policy, and product decisions.

This role sits at the intersection of analysis and governance, splitting time between owning policies and building risk intelligence,

Qualifications

• 8+ years in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance.
• Track record of risk or trend analysis that changed product, policy, or operational decisions.
• Comfort working with data to find trends and build reporting (SQL or similar).
• Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment.
• Experience with fraud, abuse, or platform misuse.
• Excellent written and verbal communication, including the ability to turn complex analysis into clear recommendations for executives
• High judgment, comfort with ambiguity, and the ability to make principled tradeoffs

Responsibilities

• Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation.
• Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice.
• Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently.
• Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy.
• Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents.
• Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made.
• Co-own QA and calibration processes with Operations Enablement, and partner with them to ensure policy changes translate into training, workflows, and tooling.
• Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals, surfacing what's changing, why, and what to do about it.
• Monitor and develop member and vendor risk signals, and partner with cross-functional teams to define, validate, and refine them over time.
• Identify emerging harms early and size their potential impact before they scale.
• Lead root-cause analysis on significant incidents and recurring issues, closing the loop from finding to system change.
• Deliver clear, data-backed recommendations to Product, Policy, and Operations, and track whether they're adopted and effective.
• Translate complex risk findings into crisp narratives for leadership.
• Contribute to fraud and abuse detection through pattern and link analysis.
• Investigate referral and promo abuse and suspicious booking behavior.
• Partner with Product and Policy on mitigations that address root causes, not just individual cases.

Skills

Trust & Safety

Risk analysis

SQL

Policy enforcement

QA / audit programs

Fraud detection

Data storytelling

Executive communication

Tools

Fraud detection tooling

Job description

Kindred is seeking an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace. You’ll turn signals into insight and insight into policy, spotting trends before incidents occur and ensuring learnings shape enforcement standards, policy, and product decisions.

This role sits at the intersection of analysis and governance, splitting time between owning policies and building risk intelligence,