Service Technician I

Securitas Technology Corporation; Knoxville (TN); On-site; USD 2,893,000 - 4,822,000; Full time

Benefits offered by this job

Paid training

Insurance package

401K match

Paid time off

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology Corporation is seeking a Security Systems Technician to support post-installation problems and special projects at client sites in Knoxville, TN. You will respond to trouble tickets, diagnose issues, and perform on-site software upgrades and installations to ensure system availability.

The role requires a High School diploma or equivalent and knowledge of commercial access control, CCTV, intrusion systems, and fire alarms.

Qualifications

• High School diploma or equivalent is required.
• Experience with CCTV, access control, burglary alarm, intrusion systems and fire alarms is preferred.
• Familiarity with installing/troubleshooting low voltage equipment.
• Strong written and verbal communication skills are essential.
• Certifications in enterprise CCTV and access control are a plus.

Responsibilities

• Respond to trouble tickets to ensure uptime and performance.
• Diagnose and resolve application issues individually or in a team.
• Perform preventative maintenance to maximize availability and identify faults.
• Document system modifications via change control tracking.
• Produce technical documentation for both technical and non-technical audiences.
• Pre-deployment testing of upgrades and modifications.
• On-site installations of software upgrades and major modifications.

Skills

Troubleshooting

Communication skills

Analytical skills

Microsoft Office

Low voltage knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Direct Knoxville, TN, US

Salary Range: $28.00 To $35.00 Hourly

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

JobDuties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.
• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Bosch, Silent Knighthighly preferred.
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus.
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas offers comprehensive benefits including:

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.