Remote Triage RN: Healthcare Navigator

Lehigh Valley Health Network, Inc.; New York (NY); A distancia; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Lehigh Valley Health Network is seeking an experienced RN for remote triage and telephonic care coordination. The role focuses on routing callers to appropriate care levels, educating patients, and supporting care coordination across settings. Evening shifts and PA licensure are required.

The position emphasizes accuracy in medical records, strong communication, and knowledge of triage protocols to manage patient acuity safely. A BSN is preferred, with a strong computer/EMR skill set.

Formación

• Associate’s Degree in Nursing is required.
• 5 years nursing experience (acute care, ED, medical office, telephone triage) with 2 years in clinical acute care/urgent care.
• Pennsylvania RN licensure is required.
• Excellent computer skills and empathy for patients seeking healthcare information.
• Flexibility to perform a variety of tasks in a fast-paced environment.
• Knowledge of home health information for patients until physician visit.
• Knowledge of telephone-based clinical assessment techniques and triage protocols.
• Ability to exercise judgment with confidential information.
• Triage decision making and calm response in emergencies.
• AHA Basic Life Support certification (PA)
• BSN is preferred.

Responsabilidades

• Directs callers to appropriate level of care and provides healthcare advice using assessment skills and protocols.
• Assists in medical record maintenance and files patient charts/reports.
• Provides clinical support in symptom assessment, acuity, management information, and patient education.
• Facilitates care coordination across settings; labs, studies, referrals planned and discussed with patient.
• Performs quick evaluation to estimate illness severity; records chief complaint, vitals and mental status.
• Prepares and transmits medical information; liaises with customers, patients, physicians and staff.
• Refills prescriptions and places orders for tests and labs.

Conocimientos

Triage & assessment

Patient education

Communication skills

Electronic health records

BLS certification

Educación

Associate’s Degree in Nursing

Bachelor’s Degree in Nursing (BSN)

Herramientas

EHR systems

Descripción del empleo

Lehigh Valley Health Network is seeking an experienced RN for remote triage and telephonic care coordination. The role focuses on routing callers to appropriate care levels, educating patients, and supporting care coordination across settings. Evening shifts and PA licensure are required.

The position emphasizes accuracy in medical records, strong communication, and knowledge of triage protocols to manage patient acuity safely. A BSN is preferred, with a strong computer/EMR skill set.