Treasury Support Specialist

mercbank; Grand Rapids (MI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Job summary

Mercantile Bank in Grand Rapids, MI is seeking a full-time Treasury Support Specialist to join our team. You will provide technical support to business customers, log incidents, and escalate questions to the right teams while learning our treasury platforms.

The role blends in-office onboarding with the flexibility to work from home one day per week, helping you balance professional and personal commitments in a community-focused banking environment.

Qualifications

• Tech-savvy with ability to learn new online systems.
• Customer service experience (1–3 years) minimum.
• High school diploma or GED required.
• Ability to work in an office and handle calls/emails M-F 8:30am-5:30pm.

Responsibilities

• Answer calls from business customers and provide technical support and direction.
• Log and create customer incidents.
• Escalate product and sales related questions to appropriate team members / departments.

Skills

Tech-savvy

Customer service

Communication

Education

High school diploma or GED

Job description

Join Mercantile Bank in Grand Rapids, MI, as a full-time Treasury Support Specialist and experience the thrill of being part of a growing community bank focused on being the financial and career partner of choice. This role offers the flexibility of working from home, allowing you to maintain a balance between your professional and personal life while excelling in a community focused banking environment. As a tech-savvy individual, you'll engage in meaningful interactions with customers, leveraging your aptitude for learning new systems to provide exceptional support. This is an opportunity for an energetic, customer-centric professionals to shine.

Your journey with us will not only enhance your skills but also allow you to make a significant impact on our bank-wide goals by supporting the business customers that are the backbone of our community.

Primary Responsibilities:

1. Answer calls from our business customers and provide technical support and direction
2. Log and create customer incidents
3. Escalate product and sales related questions to appropriate team members / departments

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

In this role, your knowledge of online systems will be put to good use as you support our business customers, process service requests, perform system maintenance, and manage a variety of administrative tasks. While prior banking or treasury management experience is a plus, a passion for technology, strong problem-solving skills, and a natural curiosity will set you up for success.

Think of it as being the help desk for our business banking and treasury management products. On any given day, you might assist a business customer with adding a user, troubleshooting an issue, navigating online banking services, or processing a wire transaction. Using your excellent communication skills and customer tracking tools, you'll follow up on requests, resolve problems, and coordinate with internal teams when issues require escalation.

This role begins in the office to support onboarding and training. Once established in the position, you'll have the opportunity to work from home one day per week as assigned.

What We're Looking For

To excel as a Treasury Support Specialist at Mercantile Bank, candidates should possess a high aptitude for technology, enabling them to swiftly learn and navigate various online systems essential for supporting our business customers. A background in customer service, with 1-3 years of experience, is vital for effectively addressing inquiries and providing assistance with treasury products. A high school diploma or GED is a minimum requirement for this role.

The ability to thrive in an office environment while managing phone calls and emails Monday through Friday from 8:30am to 5:30pm is crucial. Candidates must exhibit a professional demeanor paired with excellent verbal and written communication skills, ensuring clarity and professionalism in all customer interactions. While prior banking or treasury experience is advantageous, a genuine eagerness to learn and contribute will serve as the foundation for success in this dynamic support role.

Requirements:

• A high aptitude for technology and learning new systems
• Customer service experience (1-3 years) minimum
• High school diploma or GED
• Ability to work in an office environment and answer calls/respond to emails M-F 8:30am-5:30pm
• Professional demeanor
• Excellent verbal/written communication skills
• Banking and/or Treasury experience preferred