Remote Travel Tech Support Specialist

ADTRAV Corporation; Idaho; Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Accounts

401(k)

Paid time off

Job summary

ADTRAV Corporation is seeking a Technical Support Specialist to provide technical support to internal and external customers using ADTRAV systems and travel technology platforms. You will troubleshoot issues, manage Jira tickets, and collaborate with Product Support and Development to ensure timely resolutions.

Ideal candidates have 1+ year of tech support experience, strong problem-solving skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required or an Associate’s degree in IT or related field preferred.
• At least 1 year of experience providing technical support to end users via phone and email.
• Strong troubleshooting and problem-solving skills.
• Knowledge of GDS and online booking applications a plus.
• Experience with issue tracking systems such as Jira.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Excellent English verbal and written communication skills.

Responsibilities

• Provide technical support via phone and email to internal and external customers regarding travel-related applications.
• Respond promptly to inquiries and elevate issues when appropriate.
• Create and manage Jira tickets for issue tracking and support requests.
• Partner with Product Support and other teams to investigate and resolve account-related issues.
• Assist with implementation tasks within online booking tools.
• Reproduce technical issues to identify root causes for Development.
• Document support processes and resolutions; contribute to knowledge base articles.
• Meet established performance metrics and KPIs.
• Communicate effectively with customers and cross-functional teams.

Skills

Technical support

Jira

Customer service

Communication

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree in IT or related field

Tools

Jira

Job description

ADTRAV Corporation is seeking a Technical Support Specialist to provide technical support to internal and external customers using ADTRAV systems and travel technology platforms. You will troubleshoot issues, manage Jira tickets, and collaborate with Product Support and Development to ensure timely resolutions.

Ideal candidates have 1+ year of tech support experience, strong problem-solving skills, and proficiency with Microsoft Office.