Remote Travel Support Specialist

Excitingtravelnow; Pittsfield (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Excitingtravelnow is seeking a dependable Customer Support Representative to assist clients with travel-related services. You will respond to inquiries, provide guidance, and ensure a positive experience from inquiry to travel completion.

The role emphasizes clear communication, reliability, and attention to detail, with flexible remote work options and opportunities for growth within travel hospitality.

Qualifications

• Excellent verbal and written communication abilities.
• Customer service experience preferred but not required.
• Proactive problem solving and positive attitude.
• Comfortable using email, web-based tools, and basic software.

Responsibilities

• Respond to client inquiries via phone, email, and online channels.
• Assist with travel questions, reservations, and general support.
• Share accurate information about destinations, policies, and procedures.
• Maintain timely and professional communication with clients.
• Follow company service standards and guidelines.
• Document interactions and updates in company systems.

Skills

Strong communication

Interpersonal skills

Self-motivated

Independent work

Computer literacy

Detail-oriented

Travel passion

Job description

Excitingtravelnow is seeking a dependable Customer Support Representative to assist clients with travel-related services. You will respond to inquiries, provide guidance, and ensure a positive experience from inquiry to travel completion.

The role emphasizes clear communication, reliability, and attention to detail, with flexible remote work options and opportunities for growth within travel hospitality.