Remote Travel Tech Customer Success Manager

Cynet Health; City of Poughkeepsie (NY); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Fully remote

Health, dental, vision insurance

Generous PTO + holidays

Professional development

Job summary

Cynet Health in the travel technology space is seeking a proactive Remote Customer Success Manager to serve a portfolio of clients from anywhere in the US. You will be the primary contact, drive adoption, and ensure customers achieve their business objectives.

You will build strong relationships, provide strategic guidance, monitor health, and collaborate with sales, product, and support to advocate for client needs, aiming to improve retention and value realization.

Qualifications

• 3+ years in Customer Success or related client-facing role in SaaS.
• Proven ability to build and maintain long-lasting client relationships.
• Excellent communication, presentation, and problem-solving skills.

Responsibilities

• Manage and nurture relationships with a dedicated portfolio of travel industry clients.
• Conduct regular check-ins, business reviews, and onboarding sessions to drive product adoption and value realization.
• Identify client needs and proactively offer solutions and best practices to enhance their experience.
• Monitor client health, identify churn risks, and implement strategies to improve retention and satisfaction.
• Collaborate with sales, product, and support teams to advocate for client needs and provide feedback.
• Track key customer success metrics and report on client engagement and outcomes.

Skills

Customer Success

Account Management

Remote Work

Communication

Tools

CRM software

Customer success platforms

Job description

Cynet Health in the travel technology space is seeking a proactive Remote Customer Success Manager to serve a portfolio of clients from anywhere in the US. You will be the primary contact, drive adoption, and ensure customers achieve their business objectives.

You will build strong relationships, provide strategic guidance, monitor health, and collaborate with sales, product, and support to advocate for client needs, aiming to improve retention and value realization.